Application Support

20 hours ago

Navi Mumbai, India ACL Digital Full time

**Job Profile: Application Support**
Location: Navi Mumbai

**Rotational Shift & Females can also Apply**
**Laptop compulsory require**

**Job Description**:

- Engineer will attempt to resolve the reported incident by providing instructions/guidance to the user. If required Engineer will be doing outbound calls to users for understanding of issue
- Transfer reported issue with immediate to respective bucket based on the type of issue reported for tracking and future reference if not in scope.
- If in scope issue is not resolved, Engineer will assign the ticket to L2 Application support engineer
- Engineer will coordinate & follow up with L2 teams for escalations
- Engineer will follow-up with users and backend technical teams to get resolve issues on time
- SM ticket queue monitoring and pending tickets and timely take required action
- Upon resolution of the issue, ticket will be resolved with user confirmation
- To supports audit of the tickets to improve quality of the tickets and control on defined KPI’s
- Support for Continuous Service improvement Initiatives.

**Salary**: ₹180,134.65 - ₹240,388.47 per year

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Shift:

- Rotational shift

**Speak with the employer**
+91 7507172248

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