Voice & Accent Coach – International Voice Process
1 month ago
Designation : Voice & Accent Coach ( International Voice Process )
Job Location : Pune & Trivandrum
Experience : 3 to 8 years
Desired Candidate profile:
- Good communication skills with neutral accent
- Excellent verbal and written skills in English Language
- Familiarity with various accents of English
- Knowledge of phonetics, speech sounds, grammar concepts and usage
- Language accuracy and exceptional listening skills: Eye for detail
- Good grasp of customer experience skills and an understanding of Adult learning
- Strong analytical skills and proficiency with Microsoft Excel
- Excellent presentation skills
- The passion to coach and assist agents and an understanding of Adult learning
- Experience in training and understanding of coaching strategies
Roles and Responsibilities:
- Audit calls and coach the agents on customer centricity, grammatical accuracy and enunciation
- Actively contribute to the learning curve of the agents by giving continuous feedback
- Compile daily, weekly, and monthly reports of the audits and send them to the operational management
- Take ownership and assess the communication factors that contribute to Customer satisfaction score
- Identify and come up with a coaching plan for individuals aligned to the business needs
- Ability to identify training needs and liaise with the training teams (internal and external) to develop customised training programs
- Conduct floor refreshers
- Responsible to escalate and flag poor performance and attitude towards customers
Disclaimer : At Allianz, we believe in a diverse and inclusive workplace and in giving fair and equitable opportunities to all our employees, so everyone can succeed. We, the Allianz Services India family, welcome all applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life
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Pune, India Allianz Services Full timeDesignation :Voice & Accent Coach ( International Voice Process )Job Location: Pune & TrivandrumExperience: 3 to 8 yearsDesired Candidate profile:Good communication skills with neutral accentExcellent verbal and written skills in English LanguageFamiliarity with various accents of EnglishKnowledge of phonetics, speech sounds, grammar concepts and...
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Pune H.O, India Allianz Services Full timeDesignation : Voice & Accent Coach ( International Voice Process )Job Location : Pune & Trivandrum Experience : 3 to 8 yearsDesired Candidate profile:Good communication skills with neutral accentExcellent verbal and written skills in English LanguageFamiliarity with various accents of EnglishKnowledge of phonetics, speech sounds, grammar concepts and...
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Pune, India Allianz Services Full timeDesignation : Voice & Accent Coach ( International Voice Process )Job Location : Pune & Trivandrum Experience : 3 to 8 yearsDesired Candidate profile:Good communication skills with neutral accentExcellent verbal and written skills in English LanguageFamiliarity with various accents of EnglishKnowledge of phonetics, speech sounds, grammar concepts and...
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Pune, India Allianz Services Full timeDesignation : Voice & Accent Coach ( International Voice Process ) Job Location : Pune & Trivandrum Experience : 3 to 8 years Desired Candidate profile: Good communication skills with neutral accent Excellent verbal and written skills in English Language Familiarity with various accents of English Knowledge of phonetics, speech sounds, grammar concepts...
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