International Voice Process Telecom Process
2 months ago
**GREETINGS OF THE DAY**
Congratulations, We are shortlisting your profile for the role of **Senior** **Customer Service Associate || International Voice Process.**
**Required Qualification**:Min 12th Pass required
**Required Experience**:Min 1 year exp into Voice Process
**Job Role**:Senior Customer Service Associate || International Voice Process
**Responsibilities**:
- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
**CTC**:Upto 4.20 LPA+ Incentives
**Location**: Pune
**Notice**: Immediate Joiner Only
**Work Mode**:Work From Office
**Shifts**:24/7 Shifts
**Working Days**:5 Days Working, 2 Days off
**If Interested ,Contact**:
**HR Jaspreet:6205633155**
**HR Bhumika:9509918012**
**Job Types**: Full-time, Permanent
Pay: ₹350,000.00 - ₹420,000.00 per year
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- International voice process: 1 year (required)
Work Location: In person
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