International Voice Process

2 weeks ago

Pune Maharashtra, India Genesis HR Services Full time

Hiring

Senior Customer Support || International Voice Process.

Required Experience: Minimum 2 Year in International Voice Process ( Telecom Experience is Must)

Job Role: Senior Customer Support Executive

**Responsibilities**:

- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.

Required Qualification: Graduate

CTC: 5.5 LPA + Allowances & Variables

Location: Pune

Notice: Immediate or Currently Serving

Work From Office

24/7 Shifts

5 Days Working, 2 Days off

2 Way Cab Facility

Contact
(6377453351
)

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Shift allowance

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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