International Voice Process

4 weeks ago


Pune Maharashtra, India Genesis HR Services Full time

Hiring

Senior Customer Support || International Voice Process.

Required Experience: Minimum 2 Year in International Voice Process ( Telecom Experience is Must)

Job Role: Senior Customer Support Executive

**Responsibilities**:

- Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.
- Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling
- Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills
- Customer Service handling escalated tickets and coach them to improve their user handling skills.
- Provide customer support through phone.
- Work with other departments to resolve customer issues in a timely manner.
- Serve as a point of contact for customer support and complaints.
- Proactively identify, investigate, and resolve recurring customer support issues.

Required Qualification: Graduate

CTC: 5.5 LPA + Allowances & Variables

Location: Pune

Notice: Immediate or Currently Serving

Work From Office

24/7 Shifts

5 Days Working, 2 Days off

2 Way Cab Facility

Contact
(6377453351
)

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per month

**Benefits**:

- Commuter assistance
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Shift allowance

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



  • Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...


  • Pune, India Turnaround International Full time

    An International Voice Process Job is **a job where the executives are assigned to handle the calls from customers in different countries**, particularly the U.S., U.K., Australia, etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. - Knowledge and Skills Required. - Communication...


  • Pune, Maharashtra, India Genesis HR Services Full time

    Hiring For **International Voice Process** Required Experience**:Minimum 1 Year in Customer Support in International Voice Process** Job Role: Senior Customer Support Executive (International Voice Process) Eligibility - **CANDIDATE HAS TO BE SITUATED IN PUNE (NO RELOCATION)** **Fluent communication required** CTC: Freshers - **3 LPA +...


  • Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: - **Over time pay available** **Job Types**: Full-time,...


  • Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...


  • Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...


  • Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process & Lead generation** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Weekoff )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: - **Only two...


  • Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Week off )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits for family**: - **Good Communication skills Required**: - **Over time pay...

  • Inbound Voice Process

    2 weeks ago


    Mumbai, Maharashtra, India ARS Process Solutions & Consultant Full time

    **Handling calls**: Handle inbound calls from customers in different countries and time zones - **Resolving issues**: Resolve customer queries, complaints, and grievances - **Managing expectations**: Manage customer expectations - **Documenting interactions**: Maintain accurate records of customer interactions using CRM software - **Providing information**:...


  • Pune, Maharashtra, India Turnaround International Full time

    **Opening for international voice process & Lead generation** **Salary** -depend on last CTC and Interview. Shift - Nightshift ( work from office) Working days - Mon - Fri **(2 Rotational Weekoff )** **Qualifications**: - 12 th & above. **Location**: - Magarpatta - **Health insurance benefits**: - **Good Communication skills Required**: - **Only two...


  • Pune, Maharashtra, India Genesis HR Services Full time

    Hiring for Customer Support (International Voice Process) Key Responsibilities: - Handle incoming calls from customers regarding product inquiries, orders, billing, and technical support. - Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback. - Identify and escalate priority issues to the appropriate department for...


  • Pune, Maharashtra, India Genesis HR Services Full time

    INTERNATIONAL VOICE PROCESS (CUSTOMER SUPPORT) Exp Require - Min 6 Months exp into international voice process Graduate / Undergraduate ( BOTH CAN APPLY) Location - Hinjewadi phase 3 Package - 3 to 4LPA WFO / 5 Days Working; 2 Days rotational off **Job Types**: Full-time, Permanent, Fresher Pay: ₹21,000.00 - ₹26,000.00 per month Schedule: -...


  • Hinjewadi, Pune, Maharashtra, India Genesis HR Services Full time

    Urgent Hiring for Customer Support Role **(International Voice Process)** **Exp req**:Min. 1 year into International Voice Process **(Customer Support)** **Package** : upto 5.75 LPA + Allowance + Incentivies **For Freshers Package**: up to 4 LPA + Allowances + Incentives **Graduation is Mandatory** **Tranport**: Both side cabs. **Location**:...


  • Pune, Maharashtra, India Genesis HR Services Full time

    Hiring For International Voice Process Criteria - 1 year experience in International Voice Process Package - Upto 5.5 LPA(Hike based on last package) Location - Pune Work Mode - Office Shifts - UK Rotational Notice - Immediate Joiner Interview Mode - Walk in If Interested contact **Job Types**: Full-time, Permanent, Fresher Pay: ₹2,000.00 -...


  • Pune, Maharashtra, India Genesis HR Services Full time

    WE ARE HIRING FOR INTERNATIONAL VOICE PROCESS FOR FRESHERS AND EXP INTERESTED ONCES SHARE CV - 9636295317 CUSTOMER SUPPORT- BPO International Voice Process - CSMin. 1 Year Exp - Up to 5LPA For Freshers - Upto 3LPA 2 Way Cabs Available Shifts: UK Rotational Shifts Location: Pune (Hadapsar) No relocation cases would be considered Undergrad /...


  • Pune, India Turnaround International Ltd Full time

    gent Requirement for International Voice process - Salary -depend on last CTC and Interview - Good communication skills required - Exp - 1-3 (Should have exp in BPO /KPO/ any calling field - Shift - Nightshift (work from office) - Working days - Mon - fri - Qualifications - 12 th and above /Diploma or graduate - Location - Magarpatta - Health insurance...


  • Hinjewadi, Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title**: International Voice Process - Customer Support Specialist **Location**: Pune We are seeking a **Customer Support Specialist** to join our **International Voice Process** (US Process) team in Pune. Become a part of a global support network and grow your career with us! **What's in it for you?** - **5 Days Working** with **2 Days Off**: -...


  • Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title: Customer Service Associate - International Inbound Voice Process (B2C)** **Key Responsibilities** Handle high volume calls Manage inbound customer calls per day related to telecom services for US-based customers. Provide efficient support: Address and resolve customer inquiries, complaints, and requests professionally and...


  • Pune, Maharashtra, India Genesis HR Services Full time

    **Job Title: Customer Service Associate - International Inbound Voice Process (B2C)** **Key Responsibilities** Handle high volume calls Manage inbound customer calls per day related to telecom services for US-based customers. Provide efficient support: Address and resolve customer inquiries, complaints, and requests professionally and...


  • Pune, Maharashtra, India Genesis HR Services Full time

    International Voice Process Fresher - Up to 3 LPA (20K) Min. 1 Year Exp in International Voice process - Up to 4.5 LPA (33 K) 2 Way Cabs Available Shifts: UK Rotational Shifts Location: Pune (Hadapsar) No relocation cases would be considered; Undergrad / Graduates 5 Days Working; 2 Days Rotational Off Work From Office Notice: Immediate **Job...