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Customer Voice Process

3 months ago

Pune, India Solvers India Full time

Job Summary:


Handle inbound and outbound voice calls with international clients in the telecom industry, resolving their queries, and providing exceptional customer service.


Key Responsibilities:


Answer international inbound calls and make outbound calls to clients in the telecom industry

Resolve client queries related to telecom services, plans, and billing

Provide accurate and timely information on telecom products and services

Troubleshoot and resolve technical issues related to telecom services

Meet and exceed customer satisfaction and quality targets

Escalate complex issues to senior management/team leads

Maintain accurate records of client interactions using CRM software


Requirements:


1-3 years of experience in international voice process or customer service in the telecom industry

Excellent communication and interpersonal skills

Fluency in English (additional languages a plus)

Strong problem-solving and analytical skills

Ability to work in a fast-paced environment and meet targets

Knowledge of telecom industry and services


Working Hours:


Rotational shifts

5-day workweek