Voice and Accent Trainer

3 weeks ago

Pune, India Cross Country Healthcare Full time

BASIC PURPOSE:

The Voice and Accent Lead is responsible for delivering and managing comprehensive training programs focused on induction, communication, culture, pre-process training, soft skills, behavioral skills, and leadership development. This role requires exceptional PowerPoint and MS Excel skills to create engaging presentations and effectively manage training data. The ideal candidate will be a problem solver and critical thinker with a positive attitude towards learning and will excel in managing people and fostering a strong learning culture.


Shift Schedule: 12 pm - 9 pm (IST)


ESSENTIAL FUNCTIONS:

  • Training Delivery and Management: Deliver high-quality training sessions across various domains including induction, communication, culture, pre-process training, soft skills, behavioral skills, and leadership development. Ensure training sessions are interactive, engaging, and meet the learning objectives.
  • Content Development: Create and maintain training materials and PowerPoint presentations that are visually appealing, clear, and effective in conveying key information. Utilize advanced PowerPoint skills to enhance training delivery.
  • Stakeholder Collaboration: Collaborate with internal and external stakeholders to assess training needs, tailor programs accordingly, and ensure alignment with organizational goals.
  • Training Needs Analysis (TNA) and Training Needs Identification (TNI): Conduct TNA and TNI to evaluate training requirements and ensure that programs are designed to meet process and organizational needs.
  • Feedback and Coaching: Provide constructive feedback and coaching to trainees to improve their language skills, soft skills, call handling, and etiquette. Support trainees in developing their competencies through personalized coaching.
  • Reporting and Data Management: Track, analyze, and report on training outcomes, including completion rates, scores, and feedback. Prepare and present accurate and timely reports and dashboards.
  • Floor Support: Offer on-the-floor support and interventions as needed to address training-related issues and reinforce learning.
  • Cultural and Communication Improvement: Drive and improve grammar, English communication skills (including chat, email, and calls/voice), and soft skills. Promote a culture of English communication within the organization, encouraging the use of English over regional languages where appropriate.

Drive Learning Culture: Promote and contribute to a culture of continuous improvement and learning within the organization, fostering an environment that values ongoing development.

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