Area Service Manager

4 weeks ago

Gurgaon, Haryana, India Atomberg Technologies Full time

About Atomberg:

Atomberg Technologies is a new-age consumer durables brand revolutionizing the home appliances space with energy-efficient, tech-enabled products. We are a multi-category business, with a fast-growing portfolio that includes ceiling fans, mixer grinders, water purifiers, and other kitchen appliances. Atomberg is redefining product innovation and customer experience across Indian homes. As the market leader in Kerala, we're now focused on accelerating growth and deepening market presence.

Role Summary:

You'll own and build Atomberg's post-sales service vertical end-to-end for a cluster of 3-4 states, ensuring seamless customer experiences through a high-performance service partner network. This is a pivotal, operations-heavy role where you'll train partners, drive efficiency, and shape the future of our service ecosystem.

Key Responsibilities:

1. Operational Leadership & Partner Management

- Onboard, train, and continuously elevate service partners to meet Atomberg's quality benchmarks.

- Track performance metrics (fulfilment rates, turnaround time, customer satisfaction) and implement corrective actions.

- Manage spare parts supply chain (inventory, logistics) in coordination with central teams.

2. Business Ownership

- Own P&L, scalability, and innovation.

- Analyze service trends, escalations, and prevent recurrences through root-cause fixes.

- Collaborate with sales teams to align service delivery with customer expectations.

3. Cross-Functional Execution

- Work with central teams (Supply Chain, Tech, Product) to design and deploy scalable processes.

- Share best practices with other regions and adapt learnings locally.

Who We're Looking For

- Proven Operators: 4-7 years in after-sales service, customer experience, or service operations (appliances/automotive/consumer electronics preferred).

- High-Ownership Mindset: Thrives in ambiguity, builds from scratch, and delivers under tight deadlines.

- Problem-Solving DNA: Uses first principles to break down complex issues (e.g., "How might we reduce service turnaround by 30%?").

- Energy & Grit: Super hands-on, loves challenges, and obsesses over details.

- Leadership: Experience managing teams/partners and influencing without authority.

Location - Delhi (Handling entire North Zone)

(ref:iimjobs.com)

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