International Voice process

3 weeks ago

Malad East, India FLY Consulting Services Full time

Company Overview

FLY Consulting Services is a leading staffing and recruiting firm headquartered in Hyderabad, with a strong presence in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. Our mission is to provide exceptional recruitment and staffing services across various industries, helping companies find suitable employees and aiding applicants in their career paths. Our dedicated team works closely with clients to understand their specific needs and deliver tailored staffing solutions.



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Job Overview

We are looking for a Junior-level professional with 1 to 3 years of experience for the International Voice Process role at our Malad, Hyderabad location. This is a full-time position requiring excellent English communication skills. The successful candidate will be responsible for handling voice-based interactions on an international scale.


Qualifications and Skills

  • Minimum of 1 year and a maximum of 3 years of experience in a BPO environment, showcasing expertise in handling voice-based processes.
  • Proficiency in international voice process, familiar with the nuances and protocols of global communication standards.
  • Experience in semi voice operations, balancing written and spoken communication tasks effectively.
  • Prior experience in an international BPO setting, demonstrating capability in addressing diverse customer inquiries.
  • Excellent English communication skills, both verbal and written, to engage effectively with international clients.
  • Strong interpersonal skills to handle client queries and ensure customer satisfaction on a global scale.
  • Ability to work independently as well as in a team, adapting to the dynamic nature of voice-based service environments.
  • Must-have skills in BPO (Mandatory skill), underscoring essential experience in the business process outsourcing domain.


Roles and Responsibilities

  • Handle international voice process tasks, ensuring clear and professional communication with clients from various geographical locations.
  • Provide customer support through voice channels, resolving queries and issues effectively and efficiently.
  • Maintain comprehensive and accurate documentation of client interactions to support ongoing service delivery improvements.
  • Collaborate with team members to streamline processes and contribute to overall service quality enhancements.
  • Assist in semi voice operations, ensuring seamless integration between voice and written communication duties.
  • Regularly update knowledge base and stay informed of industry best practices to ensure top-level service delivery.
  • Participate in training sessions and feedback discussions to continuously improve service skills and client handling techniques.
  • Demonstrate flexibility and adaptability in handling different voice process requirements and meeting service level agreements.

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