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Head of Customer Success

2 months ago

Hyderabad, India SellersCommerce Full time

Calling all Customer Success Superstars: Ready to Lead the Charge at SellersCommerce?


Are you a customer champion who thrives on building lasting relationships and driving success? Do you have a knack for strategy and a passion for rolling up your sleeves to get things done? If so, then SellersCommerce is looking for you to be our next Head of Customer Success


We're a B2B eCommerce SaaS platform that's changing the game for businesses everywhere. Our mission is to empower companies of all sizes to reach their full potential online, and our customers are at the heart of everything we do. In this critical leadership role, you'll be the architect of a world-class customer success strategy that delivers exceptional experiences, boosts customer lifetime value, and fuels our growth.


This isn't your ordinary Head of Customer Success role.


We need a strategic leader who not only manages a high-performing team but also becomes a trusted advisor to our customers. You'll be the mastermind behind our customer journey, ensuring every interaction is valuable and sets our customers up for long-term success.


Here's what we're looking for:


  • Adept Strategist (5+ Years Experience): You've got at least 5 years of experience in customer success, preferably in a fast-growing SaaS company. You've got a proven track record of building successful onboarding, adoption, and retention programs. You'll use your strategic vision to guide the team in exceeding customer expectations and hitting key business goals.
  • Customer Success Champion: You truly understand the customer lifecycle and the crucial role customer success plays in driving business value. You're passionate about building strong relationships, advocating for your customers, and making sure they succeed with SellersCommerce.
  • Data-Driven Leader: You use data and customer insights to make smart decisions. You're skilled at spotting at-risk customers, measuring customer health, and developing proactive strategies to ensure customer success.


You'll thrive in this role if you:


  • Have exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. 
  • Are a natural collaborator, able to foster a high-performing and results-oriented customer success team.
  • Have a passion for building and scaling customer success programs, always looking for ways to improve.
  • Are an analytical thinker who loves using data to solve problems.
  • Enjoy a fast-paced, dynamic environment where innovation and collaboration are key.


Ready to Make a Real Impact?


If you're a passionate customer success leader with the strategic vision and hands-on experience to take SellersCommerce to the next level, we want to hear from you Apply today and let's talk about how you can help us revolutionize the world of B2B eCommerce.