Customer Success Director
2 weeks ago
Job Summary:
As a Customer Success Director at DigitalOcean, you will be responsible for developing and implementing strategies to increase product adoption, customer loyalty, and retention. You will work closely with sales, marketing, and product teams to create and optimize upsell and cross-sell strategies deployed by the customer success team. The ideal candidate will have a proven track record of achieving or exceeding retention and sales targets, with a minimum of 8 years of relevant experience in customer success, preferably in a SaaS or technology-related industry.
Main Responsibilities:
• Develop and implement customer success strategies to increase product adoption, customer loyalty, and retention.• Work closely with sales, marketing, and product teams to create and optimize upsell and cross-sell strategies deployed by the customer success team.• Recruit, mentor, and manage a customer success team, promoting a culture of excellence and continuous improvement.• Utilize data and customer feedback to improve service delivery, customer engagement, and satisfaction levels.• Continuously review and optimize customer success processes and practices for efficiency and effectiveness.• Regularly report on customer success metrics and insights to the leadership team, informing strategic decisions.• Develop and implement compensation plans for the customer success team, with the goal of encouraging productivity and performance and rewarding customer-goal and business-goal achievement.
Requirements:
• Minimum of 8 years of relevant experience in customer success, preferably in a SaaS or technology-related industry.• Proven experience in developing and implementing customer success strategies.• Strong analytical abilities and experience using data to inform decisions and strategies.• Excellent interpersonal and relationship-building skills, with a customer-first mindset.• Proven track record of achieving or exceeding retention and sales targets.• Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus.
What We Offer:
• Competitive salary and bonus structure.• Equity compensation to eligible employees.• Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.• Opportunities for professional growth and development, including training and education reimbursement.• Collaborative and dynamic work environment.• Recognition and reward for outstanding performance and contributions.
-
Customer Success Director
4 weeks ago
Hyderabad, Telangana, India DigitalOcean Full timeCustomer Success DirectorAt DigitalOcean, we're seeking a seasoned Customer Success Director to lead our customer success team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to...
-
Customer Success Director
4 weeks ago
Hyderabad, Telangana, India DigitalOcean Full timeCustomer Success DirectorAt DigitalOcean, we're seeking a seasoned Customer Success Director to lead our customer success team. As a key member of our organization, you'll be responsible for developing and implementing strategies to drive customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive...
-
Customer Success Director
4 weeks ago
Hyderabad, Telangana, India EasyWebinar Full timeAbout EasyWebinarEasyWebinar is a pioneering company that's revolutionizing the online events space. Founded in 2018, our mission is to empower businesses, coaches, and creators to host engaging and impactful webinars that drive growth and meaningful connections with their audiences.The RoleWe're seeking a seasoned Sr. Customer Success Manager to join our...
-
Customer Success Director
3 weeks ago
Hyderabad, Telangana, India Froogal Full timeAbout the Role:Froogal is a rapidly growing SaaS company that specializes in loyalty, customer engagement, and CRM solutions. We are seeking a highly skilled Customer Success Lead to join our team and drive customer satisfaction, retention, and growth.Key Responsibilities:Develop and implement scalable customer success strategies to drive retention,...
-
Customer Success Director
4 weeks ago
Hyderabad, Telangana, India Univariety Full time**Role Overview**As a Customer Success Manager/Key Accounts Manager, you will be responsible for building and maintaining long-term relationships with our key customers. This involves maintaining transparent communication with various departments, compiling reports for top management, and conducting market research to tailor solutions to customer needs.**Key...
-
Customer Experience Director
1 week ago
Hyderabad, Telangana, India JIVA InfoTech Inc Full timeJob Title: Customer Experience DirectorAbout the Role:We are seeking a highly skilled Customer Experience Director to join our team at JIVA InfoTech Inc. In this role, you will be responsible for building and implementing a customer-centric strategy that drives business growth and customer satisfaction.Key Responsibilities:Develop and execute a customer...
-
Customer Success Manager
4 weeks ago
Hyderabad, Telangana, India EasyWebinar Full timeAbout the RoleAs a Senior Customer Success Manager at EasyWebinar, you will play a pivotal role in ensuring our customers achieve their goals using our platform. With a strong background in customer success, account management, and team leadership, you will be responsible for managing customer relationships, reducing churn, improving Net Promoter Score...
-
Customer Success Specialist
4 weeks ago
Hyderabad, Telangana, India IOTRL Connect Full timeCustomer Success AssociateSafety Connect is a rapidly expanding company in the field of field force and road safety, and we're looking for a highly motivated and detail-oriented individual to join our team as a Customer Success Associate.This role is ideal for a driven and patient problem solver who is passionate about delivering exceptional customer...
-
Customer Success Associate
2 weeks ago
Hyderabad, Telangana, India IOTRL Connect Full timeCustomer Success AssociateThe ideal candidate for this role will be responsible for training and onboarding new customers, as well as managing customer relationships throughout their entire life cycle. This includes building and strengthening customer relationships, maintaining and developing customer success strategies and best practices, and communicating...
-
Customer Success Liaison
7 days ago
Hyderabad, Telangana, India IOTRL Connect Full timeSafety Connect is a dynamic company that's leading the way in field force and road safety.We're looking for a seasoned professional with a talent for building strong relationships and driving customer success.In this role, you'll be responsible for training and onboarding new customers and fostering long-term partnerships.We're seeking a results-driven...
-
Customer Success Manager
4 weeks ago
Hyderabad, Telangana, India IOTRL Connect Full timeAbout IOTRL ConnectWe are a leading B2B SaaS start-up specializing in providing large enterprises with innovative technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer cutting-edge solutions to...
-
Customer Success Manager
4 weeks ago
Hyderabad, Telangana, India IOTRL Connect Full timeAbout IOTRL ConnectWe are a leading B2B SaaS start-up specializing in providing large enterprises with innovative technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer cutting-edge solutions to...
-
Customer Success Manager
4 weeks ago
Hyderabad, Telangana, India xAmplify Full timeAbout xAmplifyWe are a dynamic company that empowers our clients to achieve success through strategic partnerships. Our team is dedicated to delivering exceptional customer experiences that drive business growth and revenue.Job Title: Customer Success ManagerJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team. The ideal...
-
Customer Success Professional
4 weeks ago
Hyderabad, Telangana, India xAmplify Full timeAbout xAmplifyWe are a dynamic company looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve their goals and objectives. Your primary responsibility will be to develop and implement success plans that meet the unique needs of each client.Key...
-
Customer Success Lead
2 weeks ago
Hyderabad, Telangana, India Nexivo Consulting Full timeJob Title: Customer Success LeadNexivo Consulting, a Zoho Premium Partner in Hyderabad, is seeking an experienced Customer Success Lead to join our team. As a Customer Success Lead, you will be responsible for managing customer relationships, analyzing data to improve customer satisfaction, communicating effectively with clients, and overseeing program...
-
Customer Success Lead
4 weeks ago
Hyderabad, Telangana, India Nexivo Consulting Full timeCustomer Success LeadNexivo Consulting, a Zoho Premium Partner in Hyderabad, is seeking an experienced Customer Success Lead to join our team. As a Customer Success Lead, you will be responsible for managing customer relationships, analyzing data to improve customer satisfaction, and communicating effectively with clients.Key Responsibilities:Manage customer...
-
Director of Inflight Services
1 week ago
Hyderabad, Telangana, India IndiGo Full timeJob Description:As a key member of the IndiGo team, the Associate Director will lead cross-functional teams to drive operational excellence and customer satisfaction. This includes collaborating with departments to address issues like flight delays, roster needs, and technical issues.The Associate Director will manage ongoing crew operations projects and...
-
Customer Success Associate
4 weeks ago
Hyderabad, Telangana, India IOTRL Connect Full timeAbout the RoleSafety Connect, a pioneering company in field force and road safety, is seeking a highly skilled and motivated individual to fill the position of Customer Success Associate.This is a unique opportunity to join a dynamic team and contribute to the growth and success of our clients.Key ResponsibilitiesDevelop and implement customer success...
-
Customer Success Strategist
3 weeks ago
Hyderabad, Telangana, India Zithara Full timeAbout us:Zithara.AI is India's leading Martech software purpose-built for offline-first retailers.About the role:The Customer Success Specialist will work closely with clients and founders of various businesses to drive business growth and success metrics. Key responsibilities include acting as a product advisor, managing client relationships, and analyzing...
-
Customer Success Professional
4 weeks ago
Hyderabad, Telangana, India Zithara Full timeAbout Zithara.AIZithara.AI is a leading Martech software company in India, specializing in Offline first retail solutions.About the RoleThe Customer Success Manager plays a crucial role in the company, working closely with clients and founders to drive business growth and success.Key ResponsibilitiesAct as a product advisor to clients, helping them achieve...
