Customer Success Lead

Regional Lead – Customer Success Location: Bangalore, India Experience: 12–15 years Function: Customer Success About Netcore: Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention. With 25+ years of innovation and presence across 20+ countries, we empower marketers and product teams to drive business growth, optimize customer journeys, and achieve measurable results. About the Role: As a Regional Lead – Customer Success, you will drive the success, growth, and satisfaction of our customers in the Bangalore region. You’ll lead a high-performing team of Customer Success Managers, ensuring they deliver measurable value to clients while meeting key business metrics such as NRR, retention, and churn reduction. This is a leadership role that combines strategy, relationship management, and data-driven execution to maximize regional impact. Responsibilities: Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes. Own regional performance metrics — NRR, churn, retention, and account growth. Lead and mentor the regional Customer Success team, fostering a culture of ownership and excellence. Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes. Partner with Sales, Product, and Marketing to ensure a unified customer experience and identify opportunities for upsell and cross-sell. Use data-driven insights to proactively manage customer health and minimize churn risks. Represent regional customer needs in internal discussions to help shape product and business strategies. Key Skills and Competencies: 12–15 years of experience in Customer Success / Client Engagement, with at least 4–5 years in a leadership capacity. Proven leadership experience in Customer Success in SaaS Domain. Strong business acumen and ability to link customer outcomes to organizational growth. Analytical mindset; comfortable working with metrics and dashboards. Excellent communication, relationship management, and problem-solving skills. Experience in handling large enterprise accounts and leading customer-facing teams What’s in it for you? Be part of a global SaaS leader driving the future of customer engagement. Lead a high-impact regional function with autonomy and growth opportunities. Immense growth, continuous learning and connecting with the top-notch brands Why Netcore? Being first is in our nature. Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn. Ready to join our mission to revolutionize the way businesses engage with their customers? Apply now and let's shape the future of engagement and retention together