Head of Retention
1 week ago
About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re looking for a passionate leader to drive it. 🎯 About the Role We’re hiring a Head of Retention & Customer Success who will own the complete customer lifecycle — from activation to repeat recharges, win-backs, and long-term customer value. You’ll lead the team that ensures every SME who buys from us becomes a long-term, active, and recharging customer. This is a high-impact leadership role reporting directly to the Founders. 🔑 Key Responsibilities Activation (0–7 Days) Ensure every new customer completes onboarding and sends their first campaign Build onboarding playbooks, templates, and automated workflows Retention & Revenue Grow repeat recharge rate from 5% → 20% Design lifecycle journeys, upsell/cross-sell processes, and retention campaigns Win-back Engine Recover 30/60/90-day inactive customers through offers, nudges, and personalized outreach Team Leadership Build and manage a team of Retention Executives, Onboarding Specialists, and Win-back reps Run daily/weekly metrics reviews and performance tracking Customer Insights & Product Feedback Identify churn drivers and collaborate with Product/Tech teams to fix them Share weekly customer insights and reports with leadership Automation & Process Excellence Implement low-balance alerts, seasonal retention campaigns, and automated win-back flows 📊 Key KPIs You’ll Own D1 & D7 Activation Rate Repeat Recharge % Customer Lifetime Value (LTV) Churn Rate 30–90-Day Win-back % CSAT / NPS Negative Review Recovery % Team Quality Score 🧠 Ideal Candidate 4–10 years of experience in Customer Success / Retention / Lifecycle Marketing Experience in SaaS, CPaaS, CRM, or Fintech preferred Strong analytical and communication skills (Hindi + English) Proven experience in team building and leadership Highly operational, process-driven, and customer-obsessed 💰 Compensation ₹40,000 – ₹70,000/month (based on experience) Performance bonuses linked to retention KPIs and recharge revenue 🌟 Why Join Bhashsms? Build India’s most powerful SME Retention Engine Work directly with the COO & Founder Massive growth opportunities as the company scales 10x+ Ownership, autonomy, and real impact Be a key part of a company targeting ₹200 crore/month by 2030
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full time € 40,000 - € 70,000About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full timeAbout Bhash Bhash is building India's first SME Engagement OS - powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach 200 crore/month in revenue by 2030. To achieve this, we're building a world-class Retention & Success Engine - and we're looking for a...
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Head of Retention
1 week ago
bangalore, India Bhash Software Labs Full timeAbout BhashBhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030.To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
bangalore district, India Bhash Software Labs Full timeAbout Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Operations
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Bangalore Division, India ACG World Full timeRole Purpose ACG Sports is looking to hire Head of Operations to build and lead a best-in-class player and people experience across the league and HPC. This role ensures our athletes and corporate staff operate in an environment of trust, care, discipline, and professionalism while overseeing the physical infrastructure and services that support high...
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State Head Sales
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AGM HR
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Bangalore Division, India Michael Page Full timeOpportunity to lead revenue and build a brand in beauty & personal care spaceOpportunity to work closely with the founderAbout Our ClientThe hiring company is a small-sized, fast-growing entity in the Beauty sector, specializing in the Internet domain. It is focused on delivering innovative solutions and services to its customers while maintaining a...
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Ecommerce Head
1 week ago
Bangalore Division, India Michael Page Full timeOpportunity to lead revenue and build a brand in beauty & personal care space Opportunity to work closely with the founder About Our Client The hiring company is a small-sized, fast-growing entity in the Beauty sector, specializing in the Internet domain. It is focused on delivering innovative solutions and services to its customers while maintaining a...
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Zonal Head – Maharashtra
16 hours ago
bangalore, India Kido Enterprises Private Limited Full timeAbout KreedoAt Kreedo, we are transforming the way early childhood education is delivered in India. With our proven Kreedo Learning System implemented across thousands of partner schools, we aim to ensure that every child gets access to quality, activity-based foundational learning.We are now looking for an experienced and passionate Zonal Head –...
