Head of Retention
1 week ago
About BhashBhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030.To achieve this, we’re building a world-class Retention & Success Engine — and we’re looking for a passionate leader to drive it.🎯 About the RoleWe’re hiring a Head of Retention & Customer Success who will own the complete customer lifecycle — from activation to repeat recharges, win-backs, and long-term customer value.You’ll lead the team that ensures every SME who buys from us becomes a long-term, active, and recharging customer.This is a high-impact leadership role reporting directly to the Founders.🔑 Key ResponsibilitiesActivation (0–7 Days)Ensure every new customer completes onboarding and sends their first campaignBuild onboarding playbooks, templates, and automated workflowsRetention & RevenueGrow repeat recharge rate from 5% → 20%Design lifecycle journeys, upsell/cross-sell processes, and retention campaignsWin-back EngineRecover 30/60/90-day inactive customers through offers, nudges, and personalized outreachTeam LeadershipBuild and manage a team of Retention Executives, Onboarding Specialists, and Win-back repsRun daily/weekly metrics reviews and performance trackingCustomer Insights & Product FeedbackIdentify churn drivers and collaborate with Product/Tech teams to fix themShare weekly customer insights and reports with leadershipAutomation & Process ExcellenceImplement low-balance alerts, seasonal retention campaigns, and automated win-back flows📊 Key KPIs You’ll OwnD1 & D7 Activation RateRepeat Recharge %Customer Lifetime Value (LTV)Churn Rate30–90-Day Win-back %CSAT / NPSNegative Review Recovery %Team Quality Score🧠 Ideal Candidate4–10 years of experience in Customer Success / Retention / Lifecycle MarketingExperience in SaaS, CPaaS, CRM, or Fintech preferredStrong analytical and communication skills (Hindi + English)Proven experience in team building and leadershipHighly operational, process-driven, and customer-obsessed💰 Compensation₹40,000 – ₹70,000/month (based on experience)Performance bonuses linked to retention KPIs and recharge revenue🌟 Why Join Bhashsms?Build India’s most powerful SME Retention EngineWork directly with the COO & FounderMassive growth opportunities as the company scales 10x+Ownership, autonomy, and real impactBe a key part of a company targeting ₹200 crore/month by 2030
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full time € 40,000 - € 70,000About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full timeAbout Bhash Bhash is building India's first SME Engagement OS - powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach 200 crore/month in revenue by 2030. To achieve this, we're building a world-class Retention & Success Engine - and we're looking for a...
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Head of Retention
1 week ago
bangalore district, India Bhash Software Labs Full timeAbout Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
Bangalore Division, India Bhash Software Labs Full timeAbout Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Marketing
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Head of Customer Success, He
1 week ago
Bangalore, India Bhash Software Labs Full time € 40,000 - € 70,000About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head – Legal Representation, MAH
19 hours ago
bangalore, India vueverse. Full timeHead of Global Service Delivery (Remote)The Head of Service Delivery will lead the global execution, governance, and performance of all client projects across the Medical Devices, Pharmaceuticals, and Consumer Goods sectors.The role oversees diverse service lines — Legal Representation (LR/MAH/US Agent), Regulatory Operations, Import–Export &...
