Head of Customer Success, He
1 week ago
About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re looking for a passionate leader to drive it. # ; About the Role We’re hiring a Head of Retention & Customer Success who will own the complete customer lifecycle — from activation to repeat recharges, win-backs, and long-term customer value. You’ll lead the team that ensures every SME who buys from us becomes a long-term, active, and recharging customer. This is a high-impact leadership role reporting directly to the Founders. # ; Key Responsibilities Activation (0–7 Days) Ensure every new customer completes onboarding and sends their first campaign Build onboarding playbooks, templates, and automated workflows Retention & Revenue Grow repeat recharge rate from 5% → 20% Design lifecycle journeys, upsell/cross-sell processes, and retention campaigns Win-back Engine Recover 30/60/90-day inactive customers through offers, nudges, and personalized outreach Team Leadership Build and manage a team of Retention Executives, Onboarding Specialists, and Win-back reps Run daily/weekly metrics reviews and performance tracking Customer Insights & Product Feedback Identify churn drivers and collaborate with Product/Tech teams to fix them Share weekly customer insights and reports with leadership Automation & Process Excellence Implement low-balance alerts, seasonal retention campaigns, and automated win-back flows # ; Key KPIs You’ll Own D1 & D7 Activation Rate Repeat Recharge % Customer Lifetime Value (LTV) Churn Rate 30–90-Day Win-back % CSAT / NPS Negative Review Recovery % Team Quality Score # ; Ideal Candidate 4–10 years of experience in Customer Success / Retention / Lifecycle Marketing Experience in SaaS, CPaaS, CRM, or Fintech preferred Strong analytical and communication skills (Hindi + English) Proven experience in team building and leadership Highly operational, process-driven, and customer-obsessed # ; Compensation ₹40,000 – ₹70,000/month (based on experience) Performance bonuses linked to retention KPIs and recharge revenue # ; Why Join Bhashsms? Build India’s most powerful SME Retention Engine Work directly with the COO & Founder Massive growth opportunities as the company scales 10x+ Ownership, autonomy, and real impact Be a key part of a company targeting ₹200 crore/month by 2030
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Head of Customer Success
15 hours ago
bangalore, India Primesoft Inc Full timeAbout us-A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full time € 40,000 - € 70,000About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full timeAbout Bhash Bhash is building India's first SME Engagement OS - powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach 200 crore/month in revenue by 2030. To achieve this, we're building a world-class Retention & Success Engine - and we're looking for a...
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Head of Retention
1 week ago
bangalore, India Bhash Software Labs Full timeAbout BhashBhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030.To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
bangalore district, India Bhash Software Labs Full timeAbout Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
Bangalore Division, India Bhash Software Labs Full timeAbout Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Customer Success Manager
1 day ago
Bangalore, India Decode Age Full timeLocation: Bengaluru Function: Customer Success, Experience & Support Reporting To: Growth Head/ CEO About Decode Age Decode Age is India’s first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C...
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Head of Customer Success
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bangalore, India Orbital Full timeAbout Us We’re Orbital — one of the fastest-growing sales AI startups. Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams. With $4.5M in funding from Silicon Valley investors, Orbital is a platform that helps sales teams sell 10x faster to SMBs using AI agents. Today, we’re trusted by Fortune 100 companies and...
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Customer Success Manager
1 week ago
bangalore, India Passion Full timeEmpower creators. Champion their success. Scale impact. We're - and we're on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting) worldwide. We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making...
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Customer Success Manager
1 week ago
bangalore district, India Decode Age Full timeLocation: Bengaluru Function: Customer Success, Experience & Support Reporting To: Growth Head/ CEO About Decode Age Decode Age is India’s first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C...
