Head of Customer Success
11 hours ago
About Us We’re Orbital — one of the fastest-growing sales AI startups. Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams. With $4.5M in funding from Silicon Valley investors, Orbital is a platform that helps sales teams sell 10x faster to SMBs using AI agents. Today, we’re trusted by Fortune 100 companies and startups alike. Orbital was originally founded in 2022 by Ani Kunaparaju and Riley Soward, who split their time between New York City and Hyderabad. We have a fun, in-person culture, and a rapidly growing team around the world. About the Role You’ll own customer outcomes end-to-end. This role leads our CSM team, manages key accounts, and builds the systems that make our customer experience consistent and scalable. If you enjoy solving problems, creating structure, and working closely with Sales and Product, this role is for you. What You’ll Do You’ll work directly with our founders and team on the following: Lead and mentor a team of CSMs; handle escalations and guide account strategy. Own adoption, renewals, and expansions for key accounts. Build and improve core CS processes (onboarding, health scoring, QBRs). Monitor customer health and proactively manage risk and growth opportunities. Partner with Sales on renewals and expansion motions. Provide structured customer insights to Product and influence roadmap. Improve CS operations, tooling, reporting, and forecasting accuracy. What We’re Looking For 5–8+ years in Customer Success or Account Management in B2B SaaS. 2+ years managing or mentoring CSMs or owning senior-level accounts. Strong experience with renewals, expansions, and executive stakeholders. Proven ability to build scalable CS processes. Highly data-driven with strong communication and cross-functional skills. Comfortable in fast-moving, ambiguous environments. Additional Perks Fast-paced, high-energy startup environment Free lunch, dinner, and snacks Top-of-the-line health insurance Opportunity to work with cutting-edge AI technologies
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Head of Customer Success
16 hours ago
bangalore, India Primesoft Inc Full timeAbout us-A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full time € 40,000 - € 70,000About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Customer Success, He
1 week ago
Bangalore, India Bhash Software Labs Full time € 40,000 - € 70,000About Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
Bangalore, India Bhash Software Labs Full timeAbout Bhash Bhash is building India's first SME Engagement OS - powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach 200 crore/month in revenue by 2030. To achieve this, we're building a world-class Retention & Success Engine - and we're looking for a...
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Head of Retention
1 week ago
bangalore, India Bhash Software Labs Full timeAbout BhashBhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030.To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
2 weeks ago
bangalore district, India Bhash Software Labs Full timeAbout Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Head of Retention
1 week ago
Bangalore Division, India Bhash Software Labs Full timeAbout Bhash Bhash is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses. We are scaling fast and on a mission to reach ₹200 crore/month in revenue by 2030. To achieve this, we’re building a world-class Retention & Success Engine — and we’re...
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Customer Success Manager
1 day ago
Bangalore, India Decode Age Full timeLocation: Bengaluru Function: Customer Success, Experience & Support Reporting To: Growth Head/ CEO About Decode Age Decode Age is India’s first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C...
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Customer Success Manager
1 week ago
bangalore, India Passion Full timeEmpower creators. Champion their success. Scale impact. We're - and we're on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting) worldwide. We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making...
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Customer Success Manager
1 week ago
bangalore district, India Decode Age Full timeLocation: Bengaluru Function: Customer Success, Experience & Support Reporting To: Growth Head/ CEO About Decode Age Decode Age is India’s first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C...
