Customer Success Manager
1 day ago
Customer Success Manager Location: Whitefield, Bengaluru, Karnataka Working Days: 5 Days (Rotational Shifts) Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay) Eligibility Criteria: This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English communication skills. Pursuing a PGDM along with this job is mandatory and non-negotiable. About the Opportunity: We’re looking for passionate Customer Success Managers (Entry-Level) who are eager to help customers succeed, solve real business challenges, and grow alongside one of India’s fastest-scaling SaaS startups in the healthtech space — Plum . This is a work-integrated role in partnership with Skill Veda , where you’ll pursue a PGDM in Customer Success Management while gaining real-world experience at Plum. It’s the perfect launchpad for someone who wants to build a long-term career in Customer Success, Client Relations, or SaaS Account Management. Why Join Us: Plum’s Customer Success team is growing rapidly — having doubled in size last year while scaling 10x in customer numbers. You’ll: Work directly with CXOs and decision-makers from India’s top startups. Learn how high-growth SaaS companies manage clients, retention, and expansion. Be part of a team that combines empathy, analytics, and strategy to deliver exceptional outcomes. Your Key Responsibilities: Help customers and HR teams use their health insurance & wellness benefits seamlessly. Own post-onboarding relationships and ensure top-tier support and satisfaction. Communicate across chat, email, and phone with empathy and problem-solving focus. Collaborate with internal teams & insurance partners to ensure quick resolution. Meet SLAs for response time, accuracy, and issue resolution. Identify customer patterns and share insights to improve internal processes. Drive 100% retention through an extraordinary customer experience. What We’re Looking For Graduate in any discipline (Postgraduates not eligible). Excellent English communication (verbal & written) is mandatory. Strong ownership mindset and ability to think on your feet. Tech-comfortable: tools like Intercom, Slack, Freshdesk, Hubspot, or Google Suite. A genuine passion for helping people and solving problems. ⚠️ Note: Pursuing the PGDM (Post Graduate Diploma in Management) through Skill Veda alongside this role is mandatory and non-negotiable. What You’ll Gain: Hands-on SaaS experience with one of India’s most innovative healthtech firms. A UGC-recognized PGDM in Customer Success & Key Account Management . Career progression opportunities into Senior CSM / Account Manager roles within 12–18 months. Dynamic, growth-oriented environment focused on skill development and ownership. Interested? Apply now or share your resume with purvi@skillveda.ai with the subject line: “Application – Customer Success Manager (Entry-Level), Bengaluru”
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