Key Account Manager- Client Servicing

2 weeks ago

Bhubaneshwar, India AKP Readymix Concrete Full time
Job Title: Key Account Manager – Client ServicingLocation: Bhubaneswar, OdishaDepartment: Sales & MarketingReports to: Head of Sales / CEOType: Full-TimeJob Summary:

The Key Account Manager (KAM) is responsible for developing and maintaining long-term relationships with strategic clients to maximize sales and profitability. This role involves a blend of sales, marketing strategy, business development, and account management, with a strong focus on meeting revenue targets and delivering value to both the company and its clients.

Key Responsibilities:1. Account Management & Client Relationships
  • Serve as the primary point of contact for key clients.
  • Build strong, long-term relationships with decision-makers and stakeholders.
  • Understand client needs, goals, and market trends to propose tailored solutions.
  • Resolve client issues quickly and effectively to maintain satisfaction.
2. Sales Strategy & Execution
  • Develop and execute strategic account plans to achieve sales targets.
  • Upsell and cross-sell products and services based on client needs.
  • Forecast revenue and track performance metrics for each key account.
  • Lead contract negotiations and renewals.
3. Marketing & Campaign Coordination
  • Collaborate with the marketing team to create campaigns tailored to key accounts.
  • Provide client feedback to help shape product positioning and marketing materials.
  • Help drive demand-generation efforts through account-based marketing (ABM).
  • Monitor market trends and competitor activity.
4. Reporting & Analysis
  • Provide regular reports on sales performance, account status, and opportunities.
  • Implement and Use CRM systems to maintain accurate records.
  • Analyze data to improve client engagement, retention, and growth.
5. Cross-functional Collaboration
  • Coordinate with product, customer success, logistics, finance, and operations teams.
  • Act as the voice of the customer within the organization.
  • Support new product launches or services with client input and rollout plans.
Required Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Sales, or related field.
  • Minimum 3–7 years of experience in B2B sales, key account management, or client-facing roles.
  • Strong understanding of sales principles, marketing strategies, and CRM tools.
  • Proven track record of achieving or exceeding sales targets.
Desired Skills:
  • Excellent communication, negotiation, and interpersonal skills.
  • Strategic thinking and problem-solving ability.
  • Strong analytical skills with a data-driven approach to decision-making.
  • Time management and organizational capabilities.
  • Proficiency in tools such as Excel, PowerPoint, and CRM software.
KPIs & Metrics to Track:
  • Revenue growth from key accounts.
  • Client retention and satisfaction (Net Promoter Score).
  • Number of new opportunities generated per account.
  • Average sales cycle length and conversion rate.
  • Contribution to marketing campaign performance and ROI.
Career Path & Growth:
  • Senior Key Account Manager
  • National/Regional Sales Manager
  • Director of Sales or Marketing
  • Business Development Director

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