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Change Manager

4 weeks ago

Bengaluru, India Eurofins Full time

Job Description

POSITION TITLE (ENGLISH): Change Manager

REPORTING TO: IT Program Technical Director

REPORTING LOCATION: Brussels

WORKING LOCATION: Vietnam/India/Romania/Brazil

WORKING LANGUAGE: English

NUMBER OF FTEs UNDER RESPONSIBILITY:

Job Summary: to strengthen its service team, a strategic LIMS Program is looking for its Change Manager in the context of a worldwide rollout (target: more than 300 instances). The IT Change Manager is responsible for overseeing and managing the change management process within Eurofins Group for a set of Business Applications along with its underlying infrastructure. This role ensures that standardised methods and procedures are used for efficient and prompt handling of all IT changes, minimising the impact of change-related incidents on service quality and improving the day-to-day operations of the organisation.


Key Responsibilities

• Develop and implement IT change management strategies, policies, and procedures.
• Coordinate and chair Change Advisory Board (CAB) meetings.
• Evaluate change requests for risk, impact, and resource requirements.
• Ensure all changes are properly documented, approved, scheduled, and communicated.
• Monitor and report on the progress of change implementation.
• Collaborate with IT teams, project managers, and business stakeholders or representatives, to ensure successful change deployment.
• Maintain the change schedule/calendar and ensure minimal disruption to services and avoid conflicts.
• Conduct post-implementation checks and reviews and ensure lessons learned are documented.
• Ensure compliance with ITIL best practices.


Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT change management or a similar role.
• Strong understanding of ITIL framework (ITIL certification preferred).
• Excellent organisational, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Experience with ITSM tools (ServiceNow, BMC Hellix).


What We Offer:

Opportunity to develop and scale a world class IT product, for use in worldwide laboratories. Our code impacts life and makes world healthier and safer place to live. Be a part of an ambitious IT solutions program, with an opportunity to fast-track career as a high performer. A launch pad into various opportunities and a chance to become part of international team of professionals.

Qualifications

Additional Information