Change Manager

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Key Responsibilities

Design and implement IAM solutions for hybrid environments, including on-premises systems and cloud platforms like Azure, AWS, and Google Cloud.

Develop and implement IAM strategies and policies that align with business needs and security requirements.

Integrate IAM solutions with other enterprise systems, ensuring a cohesive and robust identity ecosystem.

Contributes to best practices and standards

Management And Maintenance
Manage user identities, roles, and permissions across hybrid environments, ensuring compliance with security policies.

Configure and maintain IAM systems, including identity governance and administration (IGA), access management (AM), and native privileged access management (PAM).

Monitor and audit user access processes and identity lifecycle management, ensuring compliance with security policies.

Troubleshooting And Support
Troubleshoot and resolve complex issues, system incidents, problems, and changes related to IAM; to then be able to provide a root cause analysis and options to mitigate future incidents.

Provide technical support to end-users and business partners regarding IAM-related issues.

Compliance And Security
Ensure compliance with relevant regulatory and industry-specific requirements.

Implement security controls to protect against unauthorized access.

Stay current with the latest IAM best practices and security threats, and adapt IAM solutions accordingly. Identifies and proposes new solutions and/ or practices that will improve Bell's identity security posture and provides benefits to Bell.

Collaboration And Communication
Collaborate with cross-functional teams, including IT, security, and business stakeholders, to understand requirements and drive IAM initiatives.

Communicate effectively with customers, stakeholders, and management to provide updates and information.

Continuous Improvement
Drive continuous improvement processes to enhance the end-user experience, increase technology value, and improve the security posture.

Identify and prioritize process improvements and enhancements to the IAM system.

Continuously improves own leadership capabilities.

Required Qualifications To Be Successful In This Role
Managing Change Requests-Prioritizing, assessing and approving or rejecting change requests. For our application, creating the change requests and ensuring they align with business needs and operational requirements.

Attending Change Advisory Board (CAB), when required

Documenting and Reporting: Maintaining detailed records of changes (using Bell's application(s), their impacts and outcomes

Process Design: Developing and implementing change management process to streamline the change lifecycle, including automation

Change Impact & Risk Management: Impact Assessment-Evaluate the impact of the proposed change on the various aspects of Bell (operations, users & systems).

Change Impact & Risk Management: Risk Identification & Mitigation-Identify potential risks associated with the change and develop mitigation plans to minimize disruption

Change Impact & Risk Management: Evaluating Bell's readiness for the change and develop a plan to address the gaps

Communication & Stakeholder Management: Communicate effectively to the stakeholders; engage other teams if training and incremental support is needed, due to the change

Performance & Reporting: Define success metrics; and Reporting & Updates: Provide regular reporting to management and teams on the progress of the change and general reporting

Supporting and developing team members (when applicable)

Collaboration with other application teams and members of the Bell Change Board.

Additional Information
Job Type: Permanent Full Time

Work Profile: Hybrid (Work from Office/ Hybrid)

Years of Experience: 8-10 Years

Location: Bangalore

What We Offer
Competitive salaries and comprehensive health benefits

Flexible work hours and remote work options.

Professional development and training opportunities.

A supportive and inclusive work environment.