Customer Success Supervisor
4 days ago
About Moove
Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technologyenabled lending model to radically transform the availability of auto finance and vehicles for ondemand mobility marketplaces. By doing so Moove is creating sustainable jobs for entrepreneurs in the mobility sector.
About the Role
We are looking for a highly professional and experienced Customer Success Supervisor at Moove. They will be charged with leading the team monitoring supporting and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.
What youll be doing
Responsible for training managing and closely working with Onboarding/Sales Executives.
Monitoring drivers performance.
Conducting daily checkin on drivers pulse.
Supporting drivers.
Solving drivers issues while drivers are in transit.
Receiving inbound calls from drivers.
Making outbound calls to drivers.
Conducting driver survey.
Compiling data from drivers survey
Accountability of all Moove vehicles
Ensuring that drivers obey rules and regulations as laid down by the company.
Ensuring that drivers get the right information from the company.
What you will need for this position
Degree in any discipline.
5years experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for details.
Key Metrics
Key Account Manager program retention % for all Driver partners in the in the city
% of driver partners retained basis tenure based targets and lease plan
Churn % monthly against target fleet size
Ticket resolutions for DPs basis physical and remote interactions
Driver performance basis supply hour and trip targets of the city
Creating plans to help DPs increase earnings if SH is at optimal level by ops hack
-
Customer Success, Service
3 weeks ago
Mumbai, India Customer Success, Service & Operations Full timeApply for Customer Success, Service & Operations,Customer Service Engineer, Gautam in Mumbai ,Pune ,Visakhapatnam ,Raipur ,Vadodara for 0 - 3 Year of Experience on TimesJobs.com.
-
Customer Success Supervisor
3 months ago
Mumbai, Maharashtra, India Moove Full time**About Moove** Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs...
-
Customer Success Supervisor
2 months ago
Mumbai, India Moove Full timeAboutMooveMoove is on a mission tomake the world more productive and successful by redefining accessto auto finance and vehicle ownership. Our starting point is atechnologyenabled lending model to radically transform theavailability of auto finance and vehicles for ondemand mobilitymarketplaces. By doing so Moove is creating sustainable jobs forentrepreneurs...
-
Customer Success Executive
5 days ago
Mumbai, India Zeca Tech Full timeOverview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...
-
Hvac Supervisor
4 months ago
Mumbai, India POWERTECH ENGINEERS Full timeA HVAC (Heating, Ventilation, and Air Conditioning) site supervisor is responsible for overseeing and coordinating the installation, maintenance, and repair of HVAC systems on construction sites or in existing buildings. They play a critical role in ensuring that HVAC projects are completed efficiently, on time, and according to specifications. The specific...
-
Head of Customer Success
3 months ago
Mumbai, India Simpliwork Full timeDepartment Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our...
-
Customer Success Executive
4 months ago
Mumbai, India EC2 Consulting Solutions Full timeCompany Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our...
-
Customer Success
4 months ago
Mumbai, Maharashtra, India Solar Ladder Full timeSkills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...
-
Customer Success Manager
6 months ago
mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
-
Customer Success Manager
5 days ago
mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
-
Customer Success Manager
6 months ago
Mumbai, India One Point Six Technologies Pvt Ltd Full timeWe are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...
-
Manager - Customer Success
4 weeks ago
Mumbai, India Parmar Consultancy Services Full timeJob Description: Customer Success Manager. Employment Type :Full-time. Location : Mumbai. CTC : Up to 8 LPA. Work From Office. Notice Period. 30 days. Ideal Industry Experience. Ecommerce industry. Sourcing Keywords. Customer Success Specialist. Interview Process. 2 virtual rounds. 1 HR round. Mandatory Educational Requirements. Any Graduate. Mandatory...
-
Customer Success Officer
4 months ago
Mumbai, India Kan Innovations Pvt Ltd Full time**Designation**: Customer Success Officer **Position Overview**: We want a dynamic and customer-focused individual to join our team as a Customer Success Manager. As a Customer Success Manager, a person will be responsible for developing and maintaining strong relationships with our existing and upcoming customers. Their primary objective will be to...
-
Customer Success
3 months ago
Mumbai, India MySunar Jewels Private Limited Full time**Company Profile** MySunar Jewels Private Limited MySunar is a private limited company. It is registered under Startup India with DIPP registration 72583. Founders: Sajan Mathew & Bhaskar Salgaonkar Founders have an experience of 2 decades in the corporate world. They have been in the IT & Telecom Industryon various leadership roles building new...
-
Food and Beverage Supervisor
4 months ago
Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time**RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...
-
Food and Beverage Supervisor
4 months ago
Mumbai, Maharashtra, India Passion F&B , Carnival By Tresind, Avatara Full time**RESTAURANT SUPERVISOR JOB DESCRIPTION TEMPLATE** We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor’s responsibilities include overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships...
-
Customer Success Manager
4 days ago
mumbai, India IDCUBE Full timeJob Title:- Customer Success Manager- West and South Region Work Location:- Mumbai Division/Department:- Sales Experience:- 12 to 15 Years Education:- B.Tech/B.E./M.Tech in Electronics and Communication or Electricals or relevant field Note:- Candidate must be from Access Control/IBMS/CCTV/Intrusion Detection industry Only Job Description:- We are seeking a...
-
Customer Success Executive
3 months ago
Mumbai, India Imaginarium India Pvt Ltd Full timeWelcome to the Customer Success Team! As a member of this team, your main role will be to create strong connections with our valued customers. You'll be the bridge between the company and our clients, offering them support, guidance, and expert advice to make the most of our products and services. Your ultimate goal is to cultivate lasting relationships...
-
Customer Success
3 weeks ago
Mumbai, India Techsara Solutions Full timeCompany Description:Techsara Solutions is a US Recruitment Services Company , responsible for getting placements for US-based job seekers.Position Title: Customer Success Location: Sindhu Bhavan Road , Ahmedabad, Gujarat - Compulsory on-siteTimings: US Shift (7 pm to 4 am IST)Joining required : Immediately(One or two weeks max)Job Summary:Customer Success...
-
Customer Success Executive
3 days ago
mumbai, India Zeca Tech Full timeOverview: As a CustomerSuccess Executive you play a critical role in ensuring customersatisfaction retention and growth. You will act as the primarypoint of contact for customers providing support guidance andsolutions to drive their success with our products orservices.KeyResponsibilities: Build and maintainstrong relationships with customers to understand...