Reservations Executive

1 day ago

New Delhi, India The Raintree Hotels Full time

- Knowing the entire Reservation System - Responsible for Hotel and Local Reservations and Reservation - Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager. - Allocate daily tasks to Reservations staff. - Review reservations booked daily. - Review arrival report daily. - Responsible for the preparation of occupancy forecast. - Responsible for recording Company/Travel Agent Rates both in the system and correspondence file. - Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis - Identify Producing Accounts to ensure proper recognition by Reservation staff. - Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable. - Responsible for various Production reports and supplies to each department concerned. - Monitoring Telephone manners and general performance of reservations staff daily. - Ensure special handling of repeat guests and very VIP guests. - Observe and ensure that proper telephone manners are maintained at all times - Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager - Follows up on tentative bookings and updates reservation status - Reviews no-show and cancelled reservations and processes charges according to the hotel’s policyCandidate with relevant experience in hotel industry preferred.

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