Reservations Executive

2 days ago

New Delhi, India EllBee Hospitality Worldwide Full time

**Job Information**:
Industry

**Hospitality**
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Work Experience

**4-5 years**
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Salary

**25000**
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City

**New Delhi**
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Province

**Delhi**
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Country

**India**
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Postal Code

**110060**

We are currently seeking an enthusiastic and detail-oriented Reservations Executive to join our dynamic team at EllBee Hotels. If you possess excellent communication skills, a passion for providing exceptional customer service, and the ability to manage reservations efficiently, we encourage you to apply.
- Provide accurate and timely information to guests regarding room availability, rates, and hotel services.
- Process reservations and booking changes accurately in the hotel management system.
- Assist guests in selecting the most suitable room type and amenities for their stay.
- Coordinate with other hotel departments to ensure guests' special requests and preferences are met.
- Maintain a detailed and organized record of all reservations and guest interactions.
- Communicate with guests to confirm bookings, payment details, and other relevant information.
- Handle guest inquiries, concerns, and complaints in a professional and empathetic manner.
- Collaborate with the front desk team to ensure a seamless check-in process for guests.
- Stay updated with hotel promotions, packages, and policies to effectively assist guests.

**Requirements**:

- High school diploma or equivalent; bachelor's degree in hospitality management or related field is a plus.
- Prior experience in reservations, customer service, or hospitality industry preferred.
- Strong communication and interpersonal skills.
- Proficiency in using reservation software and computer systems.
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
- Multitasking ability with a positive attitude even under pressure.
- Flexible to work various shifts, including weekends and holidays.

**Benefits**:

- Competitive salary commensurate with experience.
- Sale Incentives
- Opportunity for career growth within a growing hospitality group.
- Supportive and collaborative work environment.

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