MyOperator - Account Manager
3 weeks ago
About the job:
Role Overview:
- The Enterprise Account Manager will be responsible for managing and growing our relationships with enterprise customers.
- The ideal candidate will have 4-6 years of industry experience in SAAS or related industries, with a proven track record of managing enterprise accounts and achieving sales targets.
- This role requires a deep understanding of the SAAS landscape and the ability to navigate complex customer environments.
Key Objectives:
- Expand Existing Accounts: Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts.
- Develop strategic account plans to maximize customer value and increase wallet share.
- Customer Satisfaction: Act as the primary point of contact for enterprise customers, ensuring their issues and incidents are effectively resolved.
- Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships.
- Generate Goodwill: Establish and maintain strong relationships with key stakeholders within customer organizations.
- Proactively identify opportunities to generate goodwill in the form of new business references, testimonials, and case studies.
- Leverage satisfied customers to drive new business Manage a portfolio of enterprise accounts, developing and executing account plans to meet revenue targets.
- Conduct regular account reviews, identify growth opportunities, and present value propositions tailored to customer needs.
- Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Support, to deliver exceptional customer experiences.
- Serve as the escalation point for customer issues, ensuring prompt resolution and high customer satisfaction.
- Stay up-to-date with industry trends, competitors, and market dynamics to effectively position MyOperators solutions and differentiate them in the market.
- Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools.
- Collaborate with the Marketing team to develop customer success stories, testimonials, and case studies that highlight the value delivered to enterprise customers.
- Participate in industry events, conferences, and networking activities to expand the companys reach and identify new business Bachelor's/Master's degree in Business, Sales, Marketing, or a related field.
- An MBA or equivalent is a plus.
- 1-2 years of relevant experience in enterprise account management within the SAAS or allied industries.
- Proven track record of meeting or exceeding sales targets and driving revenue growth.
- Strong business acumen and the ability to understand complex customer environments.
- Excellent communication, negotiation, and interpersonal skills.
- Customer-centric mindset with a passion for delivering exceptional customer experiences.
- Self-motivated, goal-oriented, and ability to work independently with minimal supervision.
- Proficiency in using CRM tools and other sales productivity software.
- Knowledge of the Indian enterprise market and telephony solutions is advantageous.
- Should be able to understand and explain technical concepts to the reporting team or customer, troubleshoot technical issues, and work collaboratively with the Sales and Support team.
- Analytical skills: The candidate should be able to use data to drive decisions and optimize team performance.
- They should have experience tracking and analyzing customer success metrics, and be able to use this data to identify areas for improvement and make data-driven decisions.
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