Application Support Engineer

3 weeks ago

Kolkata, India Blue Copper Technologies Pvt Ltd Full time

Position-Application Support Engineer

Experience-2-3 Years

Location-Kolkata


JOB DESCRIPTION

We are looking for a technical support engineer to provide technical and operational support to our customers.

 

Qualifications


  • BTech  in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer Application (BCA) or equivalent


Skills:

  • Good communication and presentation skills in English
  • Should be comfortable to work in Evening and Night Shifts
  • Fair understanding of any flavor of Linux (Preferable)
  • Fair understanding of SQL and RDBMS
  • Experience in utilizing issue tracking and management software is essential
  • Additional knowledge of cloud computing would give added advantage


Responsibilities:

  • Provide exceptional technical support to customers by troubleshooting issues, diagnosing problems, and implementing solutions. This includes analyzing logs, system configurations, and other relevant data to identify the root cause of the problem
  • Gain a deep understanding of our products and their functionalities to effectively assist customers on how to use the products effectively.
  • Gain a thorough grasp of the industry our products serve in order to better understand and meet the needs of our customers.
  • Creating and maintaining documentation such as knowledge base articles, FAQs, and troubleshooting guides to help users resolve common issues independently.
  • Build strong relationships with customers through clear, concise, and professional communication. 
  • Proactively gather and analyze User feedback to identify areas for improvement and enhance the customer experience. 
  •  Working closely with other teams to escalate unresolved issues to higher-level support teams and resolve complex issues, provide feedback on product improvements, and contribute to ongoing product development.
  •  Contribute to the development and implementation of strategies to improve customer support processes. 
  •  Actively participate in knowledge sharing initiatives to train new team members and keep everyone informed. 
  •  Create clear, concise, and accurate reports and documentation to track customer interactions and support activities.


  • L1 Application Support Engineer

    1 week ago

    Kolkata, India Blue Copper Technologies Pvt Ltd Full time

    Position-L1 Application Support EngineerExperience-2-3 YearsLocation-KolkataJOB DESCRIPTIONWe are looking for a technical support engineer to provide technical and operational support to our customers.QualificationsBTech in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer Application (BCA) or...

  • L1 Application Support Engineer

    2 weeks ago

    kolkata, India Blue Copper Technologies Pvt Ltd Full time

    Position-L1 Application Support Engineer Experience-2-3 Years Location-Kolkata JOB DESCRIPTION We are looking for a technical support engineer to provide technical and operational support to our customers.   Qualifications BTech in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer...

  • L1 Application Support Engineer

    1 week ago

    Kolkata, India Blue Copper Technologies Pvt Ltd Full time

    Position-L1 Application Support EngineerExperience-2-3 YearsLocation-KolkataJOB DESCRIPTIONWe are looking for a technical support engineer to provide technical and operational support to our customers. QualificationsBTech in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer Application (BCA) or...

  • Application Support Engineer

    3 weeks ago

    Greater Kolkata Area, India Blue Copper Technologies Pvt Ltd Full time

    Position-Application Support Engineer Experience-2-3 Years Location-Kolkata  JOB DESCRIPTION We are looking for a technical support engineer to provide technical and operational support to our customers.   Qualifications BTech  in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer...

  • L1 Application Support Engineer

    2 weeks ago

    Greater Kolkata Area, India Blue Copper Technologies Pvt Ltd Full time

    Position-L1 Application Support EngineerExperience-2-3 YearsLocation-KolkataJOB DESCRIPTIONWe are looking for a technical support engineer to provide technical and operational support to our customers. QualificationsBTech in Information Technology (IT), Electrical Engineering (EE), Mechanical Engineering (ME), Bachelor of Computer Application (BCA) or...

  • Customer Support Engineer

    1 week ago

    Kolkata, India Unoteq Technologies Private Limited Full time

    What You’ll DoNetwork Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.Incident Management and Troubleshooting :Responding to...

  • Customer Support Engineer

    2 weeks ago

    kolkata, India Unoteq Technologies Private Limited Full time

    What You’ll Do Network Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues. Incident Management and Troubleshooting : Responding to...

  • Customer Support Engineer

    2 weeks ago

    Kolkata, India Unoteq Technologies Private Limited Full time

    What You’ll DoNetwork Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.Incident Management and Troubleshooting:Responding to...

  • Clinical Applications Support Specialist

    5 days ago

    kolkata, India Lifelancer Full time

    About the job Weve got a fantastic opportunity to advance your career and put your expertise in radiotherapy to good use, primarily, we will need you to train and support customers on the safe and efficient use of Varians Oncology Information System and Radiation Therapy equipment such as CLINACs and Brachy units. You can expect the role to be quite varied...

  • Support Engineer

    5 days ago

    kolkata, India CliniSys Full time

    Summary: To work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements This is a permanent role comprising a five day week with...

  • Customer Support Engineer

    2 weeks ago

    Greater Kolkata Area, India Unoteq Technologies Private Limited Full time

    What You’ll DoNetwork Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.Incident Management and Troubleshooting:Responding to...

  • Application Assistant

    1 month ago

    Kolkata, India Blue Sky Education Full time

    **Application assistant**: **Job description**: - Communicate with applicants throughout the process, providing program suggestions and assistance as needed. - Assist the senior education counselors. - Call and follow up on the leads from the marketing team when needed. - Provide support for other administrative tasks when needed. **Requirements**: - 0-1...

  • MS Engineer

    2 weeks ago

    Kolkata, India NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Chinese speaking Application Support Specialist

    1 week ago

    Kolkata, India Recruiter4you Full time

    We deliver a high quality service, working closely with businesses and candidates alike, acting as a real "HR Business Partner", offering HR Advisory and matching the "right" candidate with the "right" job.Registered office: Office 2, Centris Business Gateway, Level 1/I, Triq Is-Salib tal-Imriehel, Central Business District, Mriehel, CBD3020Recruiter4You...

  • IT Support

    4 weeks ago

    Kolkata, India Adya Dairy Products Pvt. Ltd Full time

    Hardware Support. - Networking support. - CCTV maintenance. - Desktop Support. - Other IT related work as per requirement. **Job Types**: Full-time, Regular / Permanent **Salary**: From ₹10,000.00 per month **Benefits**: - Leave encashment - Provident Fund Day range: - Weekend availability Shift: - Day shift Ability to commute/relocate: -...

  • Sr. Customer Support Engineer, Bangalore

    4 weeks ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...

  • Chinese speaking Application Support Specialist

    2 weeks ago

    kolkata, India Recruiter4you Full time

    We deliver a high quality service, working closely with businesses and candidates alike, acting as a real "HR Business Partner", offering HR Advisory and matching the "right" candidate with the "right" job.   Registered office: Office 2, Centris Business Gateway, Level 1/I, Triq Is-Salib tal-Imriehel, Central Business District, Mriehel, CBD3020 ...

  • Desktop engineer

    2 weeks ago

    kolkata, India Nexgen BPS PVT LTD Full time

    We are looking for an Application Engineer to join our team and consult with our clients to communicate their software needs to our development team and demonstrate software products to our customers when required. Application Engineer responsibilities include providing technical support to our clients and assisting our sales team with software...

  • Desktop engineer

    1 month ago

    Kolkata, India Nexgen BPS PVT LTD Full time

    We are looking for an Application Engineer to join our team and consult with our clients to communicate their software needs to our development team and demonstrate software products to our customers when required. Application Engineer responsibilities include providing technical support to our clients and assisting our sales team with software...

  • Senior Customer Support Engineer, Raipur

    4 weeks ago

    Kolkata, India Danaher Full time

    Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates...