Customer Support Engineer
4 weeks ago
What You’ll Do
Network Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.
Incident Management and Troubleshooting:
- Responding to network incidents promptly and efficiently.
- Diagnosing and resolving technical issues related to IT networking products.
- Ensuring timely incident closure and customer satisfaction.
- End-User Support:
- Providing technical support to end-users.
- Ensuring end-users have a positive experience with network services.
- Documentation and Reporting:
- Maintaining accurate records of incidents, resolutions, and network changes.
- Creating and updating documentation for network configurations and procedures.
Required Professional Qualifications
• Graduate with 3 - 5 years of related experience in IT industry
• Minimum 3 years of Enterprise Network troubleshooting experience in customer support
• CCNA certified professional with hands-on experience required.
• Experience in Firewall & Network Security hands-on experience is required.
• Excellent written and verbal communications skills, ability to communicate with senior management of clients.
*** Applicants from Kolkata location only requested to apply.
You may send the resume to biswajit@unoteq.in
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