Middleware Support Engineer
2 weeks ago
Position Overview
The Middleware Support Engineer is responsible for participating within the E-Commerce division, executing support tasks and ensures project participation is accomplished by contributing infrastructure technical-approaches, application deployments/rollbacks, incident response, command-center participation, infrastructure maintenance and version upgrades, Agile team participation, while ensuring excellent customer service. The position’s focus is to add value to the infrastructure-side of application support methodologies, including long range and IT objectives, and execution of tasks that lead the ECO team and our customers to successful outcomes. This is an Associate to Intermediate level position, with opportunity for future growth.
Responsibilities
Must be able to…
- Participate with other team members on managing availability and performance of mission critical services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions
- Participate in the Software Development Lifecycle of infrastructure-services, from inception and design, through to deployment, operation and refinement
- Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health
- Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity
- Practice sustainable incident response and postmortems
- Participate with other thought-leader in system design, software platforms and frameworks, capacity planning, and launch reviews. This would include cross-team collaboration with Site Reliability Engineering and Platform Tooling teams.
- You'll participate in global technical infrastructure planning across ECO and Product Engineering teams.
- Provide guidance to other team members on managing availability and performance of mission critical services, suggesting automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions
- Mentor under other Senior team members on design techniques and infrastructure standards, and cultivate innovation and collaboration
- Perform and understand configuration management and compliance.
- Monitor the infrastructure-health, performance-quality and health of the software applications delivered by the development teams in terms of best practices, architecture, maintainability, durability, and efficacy.
- Properly document Change Request and properly communicate progress/resolutions on Incidents, Problems and Root-cause-Analysis within the company’s Service Management portal.
- Manage projects priorities, deadlines, and deliverables via Agile team processes.
- Demonstrate proven behavioral skills, including being a team player, sound thinking and judgment, achieving results, relating to people, managing work effectively, and leading by example
- Rotating on-call support - "own your systems"
Other typical tasks may also include...
- Contribute to one or more Community of Practice areas, contributing to topic discussions and sharing ideas
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Required Knowledge, Skills and Experience
Minimum/Essential Qualifications:
- Work experience supporting distributed systems
- Experience with Microsoft Azure, Windows servers or Virtual Machines, Linux Systems Administration, cloud provisioning
- Work or Academic experience designing and developing systems or infrastructure automation / Infrastructure-as-Code
- Ability to debug, optimize code, and automate routine tasks
- Ability to support and execute Software deployments with CICD tools.
- Systematic problem-solving approach coupled with effective communication skills and a sense of drive
- Associates's degree in Computer Science or a related field with a minimum GPA of 3.0- or 2 to 4-years relevant work experience
- 1 to 4 years of experience in System Engineering or Software Engineering roles
- Must be detail Orientated
- Excellent communication, problem solving & customer service skills
- Good planning & Organizational skills, with the ability to diagram and document.
- Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
Preferred Qualifications:
- Bachelors's degree in Computer Science or a related field with a minimum GPA of 3.0 or relevant work experience
- Experience with DevOps tools and Build pipelines in Azure or transferrable-skills from other platforms (AWS, Google Cloud Platform, etc.) and transferable skills from CICD tools such as Jenkins, TFS, CircleCI, GitLab, Bamboo, TeamCity, etc.
- Experience with JFrog Artifactory or Nexus.
Minimum/Essential Qualifications:
- Associate’s degree in a related field or equivalent work experience.
- Typically, 1-4 years of experience in System Administrator roles
- Provide support for complex issues.
- Must be detail oriented, have excellent communication skills, and professionalism.
- Ability to prioritize, initiate action, and build relationships within the department.
- Trusted to work independently.
- Excellent customer service, problem solving & organizational skills.
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