Customer Support Engineer

4 weeks ago

kolkata, India Unoteq Technologies Private Limited Full time

What You’ll Do

Network Engineer with experience in IT Network Security, Switching & Users Support. As a Network Engineer, the applicant will be a strategic partner to our customer, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues.


Incident Management and Troubleshooting :

  • Responding to network incidents promptly and efficiently.
  • Diagnosing and resolving technical issues related to IT networking products.
  • Ensuring timely incident closure and customer satisfaction.


  • End-User Support :
  • Providing technical support to end-users.
  • Ensuring end-users have a positive experience with network services.


  • Documentation and Reporting :
  • Maintaining accurate records of incidents, resolutions, and network changes.
  • Creating and updating documentation for network configurations and procedures.


Required Professional Qualifications

• Graduate with 3 - 5 years of related experience in IT industry

• Minimum 3 years of Enterprise Network troubleshooting experience in customer support

• CCNA certified professional with hands-on experience required.

• Experience in Firewall & Network Security hands-on experience is required.

• Excellent written and verbal communications skills, ability to communicate with senior management of clients.


*** Applicants from Kolkata location only requested to apply.


You may send the resume to

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