Customer Support

1 week ago

Kolkata, India ADIBA INFOTECH PVT. LTD. Full time

We are having an urgent requirement for the position of **"CUSTOMER SUPPORT"** for a well reputed Company based in Gariahat, Kolkata...

**Position
- CUSTOMER SUPPORT**

**Experience
- Freshers can also apply....**

**Salary
- 12k to 20k.**

**Location
- Gariahat, Kolkata**

**Job Description for the position of Customer Support...**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Contact No. (HR Anjali) - 7003589983**

**Job Types**: Full-time, Fresher

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Flexible shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7003589983

  • Customer Support

    22 hours ago

    Kolkata, West Bengal, India ADIBA INFOTECH PVT. LTD. Full time

    We are having an urgent requirement for the position of "CUSTOMER SUPPORT" for a well reputed Company based in Gariahat, Kolkata...**Position CUSTOMER SUPPORT****Experience Freshers can also apply....****Salary 12k to 20k.****Location Gariahat, Kolkata**Job Description for the position of Customer Support...We are looking for a Customer Support Specialist to...

  • Customer Support

    2 months ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    URGENTLY HIRING CANDIDATE JOB TITLE: CUSTOMER SUPPORT EXPERIENCE : FRESHERS / MAX - 1 YEAR SKILLS REQUIRED: CALLING PROCESS VOICE PROCESS GOOD AT COMMUNICATION WORK AT BPO **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Internet reimbursement - Paid sick time - Paid time off - Provident Fund Schedule: - Monday to Friday -...

  • Customer Support

    1 month ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    1 month ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    2 weeks ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    1 week ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support representative. A representative who is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    2 months ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support representative. A representative who is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    2 months ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **Only for imidiate joiners** **For experience only** **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding...

  • Customer Support Executive

    2 months ago

    Kolkata, India Onex Solutions Pvt Ltd Full time

    **Job Description -** We are looking for a qualified Customer Support Executive to manage the customer service and after-sales support. **Customer Support Executive Responsibilities**: - Giving Support to Clients. - Resolving clients issues. - Giving Product Demos to Clients via online & face to face. - Providing the new employees with product training...

  • Customer Support Engineer

    23 hours ago

    Kolkata, West Bengal, India Taragana Full time

    Job DescriptionCustomer support is the face of the company for most of our customers. We strive hard to provide excellent customer support. Your job will be to provide high quality and timely customer support for our product and services. You will also be responsible for maintaining and enhancing our public and internal FAQ database to facilitate faster and...

  • Customer Support

    2 months ago

    Kolkata, India Call Concepts Full time

    **Hiring for Customer Support Associate** - Work from home - Excellent English with fluency in Hindi - Minimum 1 year experience with documents. Freshers are also allowed. - Rotational Shifts and week off - 6 working days - Salary: - Fresher - CTC 14740/-; 11200/- in hand Experience-CTC 18000/-;14570 in hand - Undergraduate/Graduate - Should have laptop...

  • Customer Support Engineer

    2 months ago

    Kolkata, India Taragana Full time

    Job DescriptionCustomer support is the face of the company for most of our customers. We strive hard to provide excellent customer support. Your job will be to provide high quality and timely customer support for our product and services. You will also be responsible for maintaining and enhancing our public and internal FAQ database to facilitate faster and...

  • Customer Support

    2 months ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    2 months ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    2 months ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support representative. A representative who is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    2 weeks ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support

    2 months ago

    Kolkata, India Human before resource Full time

    Top companies are looking for customer a customer support specialist. A specialist is compassionate, kind, and knowledgeable and is able to assist customers with questions and issues related to their queries. **ICSC / CBSC / west bengal board** **Duties and Responsibilities**: - Need outstanding communication skills, empathy, and quick...

  • Customer Support Associate

    2 weeks ago

    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    **We are having an urgent requirement for the position of "Customer Support Associate" for a well known company based in Salt Lake Sector, Kolkata...** Experience - Freshers to 1 year Position - Customer Support Associate Location - Kolkata, Sec V, Godrej Waterside - Tower 2- Exit Gate 4th Floor Salary - upto 20 K Job Description for the position of...

  • Customer Support Engineer

    2 months ago

    Kolkata, India Taragana Full time

    Job Description Customer support is the face of the company for most of our customers. We strive hard to provide excellent customer support. Your job will be to provide high quality and timely customer support for our product and services. You will also be responsible for maintaining and enhancing our public and internal FAQ database to facilitate...

  • Customer Support Engineer

    2 months ago

    kolkata, India Taragana Full time

    Job Description Customer support is the face of the company for most of our customers. We strive hard to provide excellent customer support. Your job will be to provide high quality and timely customer support for our product and services. You will also be responsible for maintaining and enhancing our public and internal FAQ database to facilitate...