Clinical Applications Support Specialist

1 month ago

kolkata, India Lifelancer Full time

About the job

Weve got a fantastic opportunity to advance your career and put your expertise in radiotherapy to good use, primarily, we will need you to train and support customers on the safe and efficient use of Varians Oncology Information System and Radiation Therapy equipment such as CLINACs and Brachy units. You can expect the role to be quite varied from week to week and may extend job to Weekend and you will also enjoy a high degree of autonomy in your daily work.

The ideal person with previous clinical experience would be an advantage, but full (and on-going) training will be provided remotely and at our education centers, an absolute must for this position is the ability to speak write Fluently in English.

Major Responsibilities

  • Train, counsel and support customers in adapting their work procedures and propose new approaches following the installation or implementation of new or upgraded VMS products.
  • Develop tailored training programmer for customers in the appropriate use of Varian Medical Systems hardware and software products.
  • Deliver high quality on-site / remote trainings to customers to instruct them on newly installed VMS products, upgrades to existing systems, or for other product developments.
  • Provide applications support for internal VMS product testing activities and involvement with Customer Satisfaction Phase testing, where needed.
  • Provide occasional applications support for Education, Sales or Marketing, where needed. e.g. Clinical School support / customer demo support.
  • May also provide demo support to local, regional and national customer trade events.
  • Provide support for and participation with the internal training of other VMS colleagues, where needed.
  • Keep up to date with reporting and day-to-day admin aspects by means of time sheets, expense reports, training reports etc. (as applicable), to ensure accurate company statistical data on customer oriented activities is available and current.
  • Maintain competencies and VMS trainings in an on-going and timely manner. e.g. LMS certifications, internal or external training courses, or on-site hospital visits.
  • Attend Health Safety training to gain and maintain a sound knowledge and systematically apply national laws and VMS regulations on health safety in the workplace environment, particularly concerning travel safety, radiation and electrical safety

Job Requirements

  • Fluency in English (spoken and written)
  • Be willing to travel extensively, in India, Bangladesh, Nepal and Sri Lanka, normal and non- normal hours and days (as required) in order to best support
  • Excellent communication skills, teaching experience a plus.
  • 4 years professional clinical experience working in radiotherapy and experience in Oncology Management System(ARIA) and Radiation Therapy equipment's, Such as Truebeam, Halcyon etc..
  • Competency with MS Windows and Office applications.
  • Sound understanding of customers and their clinical requirements.
  • Excellent communication and organizational skills, along with a mature approach are all prerequisites.
  • An in depth knowledge of modern radiotherapy techniques and their underlying principles is also essential.
  • Good knowledge of processes and methods used in VMS product areas such as product specification, product developments / expansions and product security and safety.
  • Must be highly self-motivated and able to perform day-to-day work with little or no direct supervision, whilst still maintaining good integration to working with the wider team.
  • Must be comfortable working within an horizontal organizational structures philosophy.
  • Master Degree or Degree/Diploma in Radiotherapy Technology with 4 years of related experience.

Additional Preferred Skills And Knowledge

  • Be able to interpret customer concerns and translate to machine issue.
  • Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
  • Basic accelerator theory knowledge.
  • Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
  • Must understand team collaboration and have effective networking skills.
  • Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
  • Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
  • Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
  • Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience

Please use the below link for job application and quicker response.

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