Zolostays - Head - City Operations
4 weeks ago
Role Overview:
We are looking for an experienced City Operations Head to oversee the end-to-end operations of all Z Hotels in Bangalore. The ideal candidate will be responsible for driving operational excellence, profitability, and customer satisfaction across the city while leading a high-performing operations team.
Key Responsibilities:
Hotel Operations Management:
- Oversee day-to-day operations of all Z Hotels in Bangalore, ensuring smooth functioning, high service standards, and operational efficiency.
P&L Management:
- Take full ownership of the P&L for the region, driving revenue growth, controlling costs, and maximizing profitability.
Audit & Compliance:
- Conduct regular operational audits to ensure adherence to SOPs, statutory requirements, and brand standards.
Customer Experience:
- Monitor guest feedback, identify areas for improvement, and implement strategies to deliver an exceptional guest - experience.
Team Leadership:
- Lead and mentor property managers and operational staff, ensuring alignment with company goals and maintaining a high-performance culture.
Business Strategy:
- Collaborate with senior leadership to define city-level business strategies, implement new processes, and execute initiatives for growth and operational efficiency.
Vendor & Stakeholder Management:
- Build and maintain strong relationships with vendors, suppliers, and internal stakeholders to ensure smooth operations and cost optimization.
Skills & Qualifications:
- Proven experience in multi-property hotel operations management.
- Strong P&L management and financial acumen.
- Deep understanding of hospitality SOPs, compliance, and guest experience management.
- Excellent leadership, team-building, and mentoring skills.
- Strong analytical, strategic planning, and problem-solving abilities.
- Effective vendor and stakeholder management skills.
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