Telecom Operations Compliance

MyOperator is a leading cloud telephony service provider based in India, founded by Ankit Jain. The company specializes in offering comprehensive cloud-based call management solutions, including IVR systems, virtual numbers, toll-free numbers, and cloud call centers, designed to help businesses of all sizes streamline their customer communication and improve operational efficiency. MyOperator's platform enables features like call recording, tracking, routing, and robust CRM integrations, facilitating efficient handling of customer interactions and providing valuable insights through detailed reports.

The Role

Key Responsibilities:

• Regulatory Compliance:  Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management:  Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations:  Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance:  Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting:  Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution:  Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development:  Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting:  Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration:  Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support:  Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation:  Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management:  Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight:  Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements

• Education:  Post Graduate (MBA preferred).
• Experience:  Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance

Ideal Profile

• You have at least 1 year experience including solid experience in a similar role within IT.
• You possess excellent communication and business partnering skills and can collaborate effectively with multiple stakeholders.
• You have working knowledge of Telecom and TRAI
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data

What's on Offer?

• Work in a company with a solid track record of performance
• Leadership Role
• A role that offers a breadth of learning opportunities