Key Account Manager

Key Account Manager | Bangalore (Applicant must be from IIM or ISB)About Reach Revolutionizing Mobile Connectivity Through AI-Powered Innovation Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.Position Overview Location: Bangalore, India |Experience: 5-7 Years |Industry: Telecommunications & Mobile Technology Seeking: Dynamic Telecom Key Account Manager | MVNO/MVNE Specialist | Mobile Technology Expert Join our innovative telecom-focused organization as aTelecom Domain Expert – Account Managementand drive operational excellence acrossMobile Virtual Network Operator (MVNO) ,Mobile Virtual Network Enabler (MVNE) , andMobile Network Operator (MNO)ecosystems. This mid-level opportunity is designed for seasonedtelecommunications professionalswith deep expertise in: ✅ MVNO/MVNE Operations & Strategy ✅ MNO Partnership Management ✅ SaaS Platform Management & Implementation ✅ Telecom Billing Systems (BSS/OSS) ✅ CRM & Subscriber Management ✅ Mobile Technology & Digital Transformation ✅ AI-Powered Analytics & Automation The ideal candidate will have hands-on experience in themobile virtual network ecosystem ,telecom platform management , andMVNO/MVNE service deliverywhile thriving in a fast-pacedtelecommunications softwareenvironment withAI-driven operational excellence .Key Responsibilities MVNO/MNO Account Management Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem Participate inproduct presentationsfor brand onboarding and engagements Build and maintain strong, long-term relationships with key stakeholders at client organizations Conduct regular business reviews and strategic planning sessions with clients Engage directly with clients for requirements gathering, updates, and escalations. Ensure seamless communication across time zones and teams Develop comprehensive account plans with clear objectives, strategies, and success metrics Analyze market trends, competitive landscape, and client business models Prepare and present executive-level reports on account performance and market insights Contribute to product roadmap discussions based on client feedback and market requirementsAccount Growth Drive account expansion through upselling and cross-selling of platform features and services Develop and execute account-specific growth strategies aligned with client business objectives Monitor account health metrics and implement retention strategies to minimize churn Collaborate with sales team to identify and pursue new opportunities within existing accounts Ensure successfulplatform adoptionandsubscriber onboarding Monitor KPIs, account health, and risk metrics. Support contract renewals, growth strategies, and stakeholder coordination.Operations Monitorbilling accuracy ,platform uptime , andtelecom SLAswith the help of team Own operational workflows for assigned accounts, including documentation, reporting, and continuous improvement. Monitortelecom KPIs ,billing performance metrics , andsubscriber analytics Leadcross-functional telecom initiativesto streamlineBSS/OSS workflows Ensuretelecom regulatory complianceandGSMA standardsadherence Manageplatform resource allocationandcapacity planningacrossmobile services DriveAIdigital transformation initiativesintelecommunications operation Drive automation and process optimization using AI-powered tools and analytics. UseAI-generatedreports and insights to support planning, performance reviews, and process improvements.Program Management Overseeproject deliveryfromMVNO concept to launch Developproduct implementationtimelines andbudgets Coordinateplatform integration projectswithBrands, 3rdpartyandMNO partners Implement project management best practices and ITIL methodologies Coordinatetelecom integrations ,billing configurations , andsubscriber managementRequired Qualifications Education & Telecom Experience MBA from IIM/ISB, or equivalent top-tier business school (Regular or Executive Program) Strong academic record with demonstrated analytical and strategic thinking capabilities 3-5 yearsintelecom operations ,mobile technology , orMVNO/MVNEroles ✅ Domain Expertise Required : Deep understanding ofmobile virtual networks ,telecom platforms ,billing systems AI : Hands-on experience with implementing AI tools foroperationsandbusiness analytics Proven track record managingtelecom projectsandmobile service launches️ Skills & AI-Enabled Telecom Systems Proficiency intelecom project management tools(Jira, Asana, Microsoft Project) Advancedtelecom analyticsandAI-powered data analysiscapabilities Telecom Billing Systems :BSS/OSS platforms ,revenue assurance ,subscriber billing AI-Enhanced CRM :Customer lifecycle management ,predictive subscriber analytics ,automated customer operations ☁️ SaaS Platform Management :Cloud telecom solutions ,API integrations ,mobile platform implementations Mobile Analytics Platforms :AI-powered BI tools ,predictive analytics platforms ,automated reporting systems Knowledge ofLean/Six SigmaandAI-driven process optimizationCore Telecom & AI Competencies ( Mobile Technology Expertise :MVNO/MVNE business models ,MNO ecosystems ,mobile industry dynamics Telecom Technical Acumen :Mobile platforms ,billing infrastructure ,telecom APIs Regulatory Knowledge :Telecom compliance ,TRAI regulations ,GSMA standards ,AI governance Mobile Customer Experience :AI-powered subscriber journey optimization ,intelligent customer service Platform Operations : Understanding ofAI-enabled mobile platformsandautomated telecom operations Strongtelecom stakeholder managementandmobile operator relations Digital & AI Transformation : Experience withtelecom modernization ,cloud migration , andAI implementation Excellentdata-driven presentation skillsfortechnical and business audiences⭐ Preferred Qualifications Certifications & Advanced Experience PMP ,Lean Six Sigma , orITILcertification AI/ML Certifications :Google Cloud ML ,AWS ML Specialty ,Azure AI Engineer ,Coursera MLcertificates MVNO/MVNE Expertise :Mobile virtual network launches ,MVNE platform management Billing Platform Mastery :Amdocs ,Oracle BRM ,Ericsson Charging ,Nokia BSS ☁️ Cloud Telecom :AWS/Azure telecom solutions ,cloud-native platforms Revenue Management :Telecom P&L responsibility ,AI-driven mobile service monetization Change Management :Telecom transformation projects ,AI implementation ,platform modernization API & Integration :Telecom APIs ,mobile service integrations ,microservices architecture International Experience :Global roaming ,cross-border mobile services Emerging Technologies :IoT connectivity ,AI-powered mobile applications ,intelligent automation