Head of Account Management

4 days ago

Bangalore Metropolitan Area, India Curefit - house of cult Full time

Curefit Healthcare Pvt Ltd is India’s largest fitness company. Founded in 2016 by Mukesh Bansal and Ankit Nagori, Curefit offers a comprehensive range of fitness services and products through its two brands, cult.fit and cult.sport. With a mission to make fitness fun, easy and accessible, cult.fit offers group workouts, online classes, sports facilities, and personalized solutions at fitness centers & partner gyms across the country. By adopting innovative subscription-led revenue models and employing cutting-edge technological interventions to cultivate healthy habits, cult.fit has emerged as the go-to destination for fitness enthusiasts across the country. cult.sport focuses on simplifying health and well-being by offering smart fitness products tailored to the everyday athlete. The cult.sport product range is thoughtfully designed to deliver the ultimate workout experience, featuring high-quality sportswear, versatile at-home workout equipment, bicycles, and nutraceuticals.


Job Overview: The Head of Franchisee Account Management will play a pivotal role in overseeing the relationships with our franchisees, ensuring their satisfaction, operational excellence, and profitability. This position requires a seasoned professional with strong leadership skills, a deep understanding of franchise operations, and a proven track record in account management within a franchising or related environment.


Key Responsibilities:


  • Lead and mentor a team of Franchisee Account Managers, providing guidance and support to ensure effective communication, relationship management, and performance.
  • Develop and implement strategic account management plans to foster strong partnerships with franchisees, drive mutual growth, and maximize franchisee satisfaction and retention.
  • Serve as the primary escalation point for franchisee concerns, resolving issues promptly and effectively to maintain positive relationships and uphold brand standards.
  • Collaborate cross-functionally with departments such as operations, marketing, finance, and legal to align strategies and initiatives that support franchisee success and company objectives.
  • Conduct regular business reviews with franchisees to assess performance, provide strategic guidance, and identify opportunities for improvement or expansion.
  • Oversee the design and implementation of training programs, resources, and support materials for franchisees to enhance their operational capabilities and ensure consistency across locations.
  • Analyze franchisee performance data, market trends, and industry benchmarks to develop actionable insights and recommendations for continuously improving account management strategies.
  • Stay informed about industry developments, competitor activities, and market trends to proactively identify opportunities and challenges for the franchise network.
  • Ensure compliance with franchise agreements, legal requirements, and brand standards across all franchisee accounts.


Qualifications:


  • Bachelors + Tier 1 MBA
  • Minimum of 3 - 5 years of experience in franchise operations, account management, or a similar role within the franchising industry.
  • Proven leadership experience with the ability to motivate and develop a high-performing team.
  • Strong understanding of franchise operations, financial management, and business development strategies.
  • Excellent communication, negotiation, and interpersonal skills with a customer-centric approach.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Proficiency in CRM software, Microsoft Office Suite (Excel, PowerPoint, Word), and other relevant business tools.
  • Willingness to travel occasionally as needed to visit franchise locations.

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