Monitoring Analyst

3 weeks ago

Mumbai, Maharashtra, India ITC Infotech Full time

We are looking for a proactive and detail-oriented Monitoring Analyst to support our infrastructure operations by overseeing system health, responding to alerts, and assisting with basic OS administration tasks. The ideal candidate has beginner to intermediate-level exposure to monitoring tools and wants to grow in an IT operations environment.

Key Responsibilities:

Monitor system performance, server uptime, and network availability via SolarWinds, ManageEngine, and Zabbix dashboards

Respond to alerts and perform preliminary triage of infrastructure-related incidents

Escalate critical issues to L2/L3 support teams with appropriate logs and diagnostic data

Support OS-level checks on Windows/Linux systems, including disk space, CPU, and service status

Assist in configuring thresholds, alert parameters, and basic integrations within monitoring platforms

Document alert resolutions, ticket progress, and incident reports as part of knowledge management

Participate in daily health checks and provide summaries to operations teams

Coordinate with service desk teams to ensure timely closure and escalation of monitored incidents

Required Skills:

Basic understanding of Windows/Linux OS administration

Working knowledge of at least one monitoring tool: SolarWinds, ManageEngine, or Zabbix

Familiarity with SNMP, ICMP, WMI, or related protocols used in monitoring environments

Good communication skills and ability to collaborate with cross-functional support teams

Eagerness to learn automation and log analysis concepts

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