L0 Monitoring Analyst

4 weeks ago

Navi Mumbai, Maharashtra, India Mizuho Full time

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What's in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS: -

Position:- L0 Monitoring Analyst

Shift :- 24*7 job work from office ( rotational shifts

Job location :- Ghansoli navi mumbai

No of vacancy: - 2

Key responsibility:-

  • perform real time monitoring of servers, network devices, applications jobsand services using monitoring tools( eg- JP1,Solarwinds,nagios,zabbix,scom,appdynamics,Dynatrace,Opd ramp
  • identify, acknowledge and log alerts events and anomalies
  • escalate incidents to l1/l2 support teams based on defined sops and severity
  • perform basic health checks and validations as per runbooks
  • track and update incident tickets in ITSM TOOLS.
  • perform intial triage of alerts( eg service restarts, disk clean up commands if permitted.
  • Documents icidents , actions taken and resolution/ escalation steps
  • communicate with on call engineers and shift leads for followup or escalations
  • ensure monitoring dashboards and tools are operational and report any issues
  • provide shift wise handover updates and contribute to incident reviews

Mandatory skills :-

  • basic understanding of IT infrastructure(Servers, os, networks, applications)
  • hands on experience in monitoring tools and ticketing systems must have
  • good communication skills and ability to follow sops.
  • Ability to work 24*7 Rotational shifts including weekends and holidays
  • Strong attention to details and sense of urgency
  • required candiadtes to work from office
  • meticulous and able to work independently and meet tight deadlines.

Qualification: - exposure to ITIL process (incident , event, change, management) certification in basic IT/ NETWORKING ( CompTIAa+,ITIL foundation, CCNA IS A PLUS

Experience: 3+ yrs exp in it monitoring or helpdesk roles with mandate skills like monitoring tools & network operation center.

Please Note : Candidates residing within 20 KMs will be preferred.

Interested candidates send resume on along with the below details.

Email Subject line:- L0 Monitoring Analyst - Ghansoli

Current CTC

Expected CTC

Notice period

Relevant Experience

Ok with rotational shifts yes/ no

thanks

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- .

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