Franchise Manager

12 hours ago

Mumbai, India Skyleaf Consultant Full time

Franchise Manager Key Responsibilities:- Oversee day-to-day operations of franchise stores ensuring full compliance with company standards and SOPs.- Act as the primary point of contact for franchise partners and provide continuous operational support.- Ensure adherence to company policies, statutory compliances, agreements, and brand guidelines.- Drive sales performance across franchise outlets in line with business objectives.- Conduct market surveys to identify trends, opportunities, and competitor insights.- Perform regular audits for SOP adherence, customer service quality, and brand representation.- Manage financial obligations: payment clearance, account reconciliation, and follow-up on dues.- Build and maintain strong relationships with franchise owners.- Handle franchise agreements, renewals, and compliance with contractual obligations.- Resolve franchisee concerns, operational challenges, and financial disputes.- Collaborate closely with Area Managers for reviews and operational alignment.- Support expansion by identifying new franchise opportunities and markets.- Assist in onboarding and launching new franchise stores.- Provide insights on franchise models (FOFO) and evaluate operational viability. Skills & Qualifications:- Graduate / MBA preferred (Retail, Operations, Business Management specializations advantageous).- Experience in retail / luxury / jewellery / lifestyle sector with strong exposure to franchise operations.- Strong understanding of retail sales, franchise agreements, and store operations.- Excellent communication, negotiation, and stakeholder management skills.- Ability to travel extensively across franchise locations.- Strong financial acumen with experience in payments, reconciliations, and contract handling. (ref:iimjobs.com)

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