Team Lead

4 weeks ago

Gurgaon, Haryana, India Live Eye Surveillance Full time
Client Relations.

- Strive to provide best in class services to client and prioritise service requests initiated by clients.

- Interact with clients on regular intervals and check feedback\suggestions area of improvements.

- Update the client communication matrix on a regular basis.

- Keep the team updated for any of the update given by the stakeholders.

- Enhance the current client base.

- Escalation Management.

- Operations & Project Management.

- Managing team of ATLS, Senior Process Analyst, Process Analyst and assign them daily/monthly

targets.

- Motivating the team to achieve daily target and organisational goals.

- Review the hourly/daily performance of team and strategies improvements.

- Delegate daily tasks to ATLS and SPAS.

- Manage roster of your team in order to minimize their day offs or their leave request.

- A text message should be sent across group for the day performance by the end shift on a daily basis.

- Send daily performance and other business operations report to the stakeholders and HR.

- Track the quality levels of team and work on to improve the same.

- Daily Reports & MIS.

- Review the daily reports submitted and provide feedback to the team.

- Keep your reports up to date in the portal and send them via email on regular base.

- Complete the tasks assigned on projects and submit the report to your superior by the end of the

shift.

- Training & Development.

- Identify training requirements of team members with respect to process and interpersonal skills

required for business and overall development of team.

- Conducting training sessions of team members to improve their confidence, product knowledge, and

communication skills.

- Work on process improvements and knowledge sharing among team through calibration Master's or Bachelor's degree in any related field.

- Must have 5+ experience as a team leader or supervisor.

- Excellent communication and leadership skills.

- Organizational and time-management skills.

- Good communication skills (English, Punjabi preferred).

(ref:iimjobs.com)

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