Team Lead

3 weeks ago

Gurgaon, Haryana, India ARTH Full time
About Arth:

Arthimpact is a mission-driven fintech platform dedicated to empowering small businesses across India. Through our product, we provide a comprehensive digital platform that integrates invoicing, retailer management, credit facilities, and communication tools, enabling distributors to streamline their operations and drive growth.

Role Overview:

We are seeking a dynamic and results-oriented Team Lead - Distributor Operations to oversee and manage the onboarding, training, and performance of our distributor network. This role is pivotal in ensuring that distributors effectively utilize the platform to manage retailer/ Distributer profiles, facilitate transactions, and leverage financial services, thereby contributing to the growth of small businesses.

Key Responsibilities:

1. Distributor Onboarding & Activation:

- Identify and onboard new distributors across target regions.

- Ensure proper KYC, agreements, and digital onboarding process completion.

2. Training & Enablement:

- Conduct regular product and process training for distributors (app usage, loan offerings, sound box deployment).

- Ensure - 95% of active distributors are fully trained.

3. Performance Monitoring:

- Track distributor performance across KPIs: retailer acquisitions, activation rates, collections, etc.

- Drive performance reviews and develop incentive plans with the central team.

4. Distributor Support & Issue Resolution:

- Resolve distributor queries or complaints within 24-48 hours.

- Act as the first escalation point and coordinate with internal teams.

5. Market Development & Expansion:

- Identify new areas for distributor deployment and expansion.

- Conduct local-level activations or campaigns through distributor network.

6. Compliance & Reporting:

- Ensure all distributor activities comply with company policies.

- Maintain accurate reporting of field activities and distributor performance.

Required Skills & Experience:

- 3-6 years of experience in managing distributors/channel partners in fintech, lending, payments, FMCG, or telecom.

- Strong field management, communication, and leadership skills.

- Experience in onboarding, training, and motivating field teams or agents.

- Good understanding of rural/semi-urban markets.

Preferred Qualifications:

- Degree in Business, Sales, or a relevant field.

- Experience in working with digital-first products for micro or small businesses.

- Knowledge of regional languages is a plus.

Why Arth?

- Be part of a high-growth fintech creating real impact for small businesses.

- Work with a dynamic and mission-driven team.

- Competitive pay, field incentives, and career growth.

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