Application Support Engineer

3 weeks ago


Chennai, India Chargebee Full time

Summary:

Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise.

Responsibilities:

As an Advanced Solution engineer, you will perform the below activities:

  • Troubleshoot issues which the customer facing teams are unable to solve.
  • Assist implementation team on issues impeding the customer onboarding
  • Triage the High Severity/Priority incidents to bring it for closure.
  • Identify & fix the gap in the existing solutions and documentation.
  • Create knowledge articles to help the front-line teams.
  • Should support 24/7 rotational shifts.


Technical Capabilities:

  • 3+ years of experience on Java based Application/Product support.
  • Debug the code in below technologies/programming languages: HTML 5, CSS, any JS Framework, Java, J2EE, Rest APIs, SQL.
  • Analyze the logs in any of the logging tools(Splunk, Elastic Search).
  • Knowledge on any of the APM tools like Newrelic, Datadog.
  • Good communication skills.


Good to have:

  • 2+ years of development experience is an advantage.
  • Experience on SaaS based product support is an advantage.
  • 2+ years of experience in supporting Accounting Integrations like NetSuite & Xero or CRM integrations like Salaesforce & Hubspot .



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