Application Support Engineer

1 week ago


Chennai, Tamil Nadu, India Chargebee Full time

Job Title: Skilled Solution Engineer Needed
Company: Join our team and be part of a leading company in need of your expertise.

Role Overview:
Are you a problem-solver with strong technical skills? We are looking for an Advanced Solution Engineer to serve as the go-to Product Subject Matter Expert (SME) for our customer-facing teams. Your main duty will involve diagnosing complex product issues and creating JIRAs that demand Product/Engineering knowledge.

Main Responsibilities:
Join us in this exciting role and tackle the following tasks:
- Resolve challenging issues that trouble the customer-facing teams.
- Aid the implementation team in addressing obstacles that hinder customer onboarding.
- Prioritize and handle High Severity/Priority incidents towards resolution.
- Identify and rectify any shortcomings in current solutions and documentation.
- Develop informative knowledge articles to support front-line teams.
- Availability to assist during 24/7 rotational shifts.

Required Technical Skills:
- Minimum of 3 years experience in supporting Java based Applications/Products.
- Proficiency in debugging code across various technologies and programming languages including HTML 5, CSS, JavaScript frameworks, Java, J2EE, Rest APIs, and SQL.
- Ability to analyze logs by using tools like Splunk or Elastic Search.
- Familiarity with Application Performance Monitoring (APM) tools such as Newrelic or Datadog.
- Excellent communication abilities.

Desired Skills:
- Additional advantage with 2+ years of development background.
- Experience in supporting Software as a Service (SaaS) products would be beneficial.
- 2+ years of expertise in assisting with Accounting Integrations like NetSuite & Xero or CRM integrations such as Salesforce & Hubspot.

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