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Application Support
2 weeks ago
Location:
Chennai
Role Definition:
Responsible for ensuring the smooth operation and functionality of clients application. The primary role is to provide technical assistance, troubleshoot issues, and maintain application to minimize downtime.
Key Responsibilities:
Provide L1 support to global users.
Classification of reported incidents, taking approvals, assigning to L2/L3 support, follow up with the team until closure.
Identify and communicate the problem areas based on the incoming incidents.
Addressing questions or queries promptly and politely.
Be a good communicator and good listener within the team.
Quick Learner - Ability to coordinate with multiple teams.
Good Presentation and communication skills.
Support new personnel in software, programs and operational instructions.
Qualifications:
Candidates should be comfortable working in 24*7 shifts.
Candidates should have good analytical and communication skills.
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