Service Fulfilment Operation Specialist

Job ID:

Date posted: 20/06/

Who you are

As a person you are passionate about people, business, IKEAs purpose and continuously driving
better performance. You are energized by increasing customer value, driving business growth and
contributing to overall success and results through people as well as motivated by leading and
developing people. We believe you have knowledge in the following areas:
Excellent understanding of processes on the area of expertise
Understanding of the customer needs, demands and expectations on the market
Market/industry intelligence: understanding of KPIs used for success measures for own
function
Excellent knowledge of relevant IT systems/solutions/tools within service business
Eagerness and self-drive to develop constantly and demonstrate a willingness to develop
skills and effective ways of working to benefit IKEA and personal growth
Applying tactical and operational thinking for analyzing business opportunities from
customer/market perspective and inspired by challenging situations and not hesitant to
propose and initiate changes
Customer orientation and centricity: see the customer first and consider the impact on the
customer when propose solutions/acting
Providing service and support to managers, co-workers and organization in order to
improve business with focus on customer satisfaction

Your responsibilities

Responsible for the daily operation of assigned solutions according to market needs enabling Service Fulfilment and excellence in operations.
Responsible to identify improvement opportunities and contribute with subject matter expertise to improved ways of working according to the standard operating procedures, IWAY, agreed frameworks and guidelines.
Responsible for the operational configuration, planning and monitoring, capacity steering and contributing to an optimal utilisation of the fulfilment network.
Responsible to analyse Service Fulfilment excellence measurements to continuously improve the efficiency in service execution and enable an excellent quality in the meeting with the customer.
Responsible for trouble shooting, first level support of daily operations and conducting problem root cause analysis to support optimizing the fulfilment of home furnishing services.
Responsible to cooperate with key partners on Group and Country level and/or units while representing Service Fulfilment in related meetings.
Responsible for the analysis of the Customer Fulfilment sustainability agenda to
continuously improve efficiency within the area of responsibility.
Responsible to contribute to an inspiring and high performing Service Fulfilment team including communication, flexibility, performance culture, competence development and a work environment which supports equality, diversity, inclusion and well-being.
Contribute to the Service Fulfilment learning offer to ensure that all dedicated service partners have the knowledge to perform their tasks.
Contribute to promoting and stimulating entrepreneurial orientation and to development and innovation for the own organisation and Service Partners

Together as a team

Were the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers, we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If youve wonder whos responsible for finding effective and efficient ways of picking up the products for our customers, thats us. Were passionate about working together to improve the customer experience at IKEA

TOGETHER AS A TEAM:
As engaged, open-minded and curious experts in all parts of the real estate business we take responsibility for the real estate business at Ingka Group as a trustworthy, appreciated and wanted business partner. We secure new and maintain existing physical locations to meet the needs of many people. We provide strategic insight based on our knowledge and understanding of the real
estate portfolio in Ingka. We take the lead in delivering safe, compliant, sustainable and innovative property solutions with Democratic design and life cycle cost on top of our mind. We actively maintain and secure that our properties are kept in relevant shape for the business.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and
business needs

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