Specialist - Professional Services

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About the Role:OSTTRA India The Role: Specialist - Professional Services The Team:The OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network.The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact:Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What's in it for you: The role will primarily focus on delivering implementations & integrations. This position may additionally be required to produce cross-training materials in the agreed, standardised formats; take on primary & secondary responsibilities when delivering implementations & integrations with other team members; and engage in product UAT cycles. Specialist - Professional Services at all levels are expected to collaborate with other members of professional services, and other internal teams, in order to deliver implementations & integrations. The expected working hours in Gurgaon are 12 - 9pm. Some tasks, such as deployment of changes, is required on Sundays as part of the role. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. The role is being opened to work on new initiatives within OSTTRA. Responsibilities: Implementation & IntegrationDeliver implementations & integrations for multiple project types across the services (currently limited to ex. Traiana services) offered within the FX&S pillar at OSTTRAHand over to the operations teams once liveDay one check in with the customerFinalising readiness to migrate to production, and liaising with the relevant counterparties (as required)Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external teamGathering & setting up all required static data in UAT & production (as required)System configuration in UAT and production environmentsConnectivity & integration set up in the productConnectivity & integration set up in IC and/or AdaptersCoordinate the development of the transformer based on the spec provided by Solution DesignCreate any required routing in ICEnsure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in productionEnsure all integrations follow the integration standards outlinedWork effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design managerWork effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development teamsDemonstrate a positive customer experience during implementations & integrations, regardless of whether the Technical Project Manager leads discussions or is working behind the scenes on itemsUpdate the PSA system (e.g. Monday.com) on a daily basis so that the project manager has the correct information on project status, risks, issues and dependenciesCreating and tracking UAT plansEnsure all required implementation & integration documentation is produced in the standard formats defined, and is made available prior to the point of go-live, including the operations handover materialEffectively manage time so that tasks are completed by the expected due dateCross-TrainingCreate cross-training materials in the pre-defined standardised formats on implementation & integration processes for project typesTo lead implementation & integrations as a primary resource, while developing a secondary resourceDevelop new core skills, and take on new project typesTo assist a primary resource during implementation & integrations, while acting as a secondary resourceWhere necessary during the professional services restructure, assist with other teams in their cross-training priorities and needsTeamworkResponsive, collaborative and engaged with the internal project management team assigned to each implementation and/or integrationEngage, be open and be objective in post-project retrospectives to develop the team furtherProduct UATExecuting the required UAT runbookOperations EscalationsAct as an escalation point for certain project types / services from a technical project management perspectiveWhat We're Looking For: Knowledge of a message formats such as FIX, XML, JSON or CSVWork effectively as part of a teamAbility to define and document detailed workflow processesProcess-oriented with excellent organisational skillsAbility to fulfil required project tasks in a timely mannerCustomer facing skillsCreative problem solverExcellent verbal and written communication skillsUnderstanding of the services offered by the OSTTRA FX & S pillarThe Location:Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets.OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:MarkitServ, Traiana, TriOptima and Reset.These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRACandidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:MarkitServ, Traiana, TriOptima and Reset.OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more at www.osttra.com.What's In It ForYou? Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. -----------------------------------------------------------Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.US Candidates Only:The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)Job ID:314421 Posted On:2025-09-20 Location:Gurgaon, Haryana, India