Kantar - People Services Specialist
2 days ago
About the job:We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.To start a career that is out of the ordinary, please apply.Job Details:Role Summary:- We are seeking an experienced People Services Specialist to support our People operations across the Asia-Pacific (APAC) region.- Operating from India, this role plays a critical part in delivering consistent, efficient, and employee-centric PEOPLE services, ensuring compliance with regional labour laws and internal policies, and supporting tools such as Workday and ServiceNow.Key Responsibilities:People Operations Support:- Execute day-to-day People Services tasks covering the employee lifecycle (onboarding, transfers, exits, contract changes, benefits, leave management, etc.- Manage and resolve employee inquiries and cases via ServiceNow, ensuring SLA compliance and employee satisfaction.- Review and validate documentation for local compliance and audit readiness.Regional Coordination:- Ensure alignment of processes with global People Services standards while accounting for country-specific regulations (India, Singapore, Australia, Philippines, etc.- Act as the first point of contact for escalation of complex cases or exceptions requiring coordination with in-country teams.- Support benefits administration and country-specific documentation needs ( tax forms, visa letters, etc.Process Improvement & Standardization:- Support the alignment of local processes with global standards while considering local compliance.- Contribute to process documentation, SOPs, and knowledge base articles to improve service delivery and training.- Support internal controls and audit processes by ensuring data integrity and compliance with legal and policy requirements.- Prepare and validate People reports, trackers, and dashboards for stakeholders across APAC.Project Support:- Participate in regional and global People Services projects ( system enhancements, transitions, automation).- Support data audits, reporting, and service metrics to identify trends and improvement opportunities.Employee Experience:- Ensure a high-quality employee experience through timely communication, empathy, and consistent service.- Promote the use of self-service tools and knowledge resources to drive adoption and reduce manual touchpoints.Key Requirements:- 4-6 years of experience in an HR Shared Services or People Operations role, preferably in a regional or global context.- Hands on experience with Workday and ServiceNow is strongly preferred.- Understanding of PEOPLE practices and employment laws in key APAC countries (Korea, Japan, Malaysia, Thailand, Indonesia, Singapore, Australia, India, Philippines).- Strong organizational skills and attention to detail.- Excellent communication skills, both written and verbal, with fluency in English.- Ability to work across time zones and in a fast-paced, matrixed environment.Preferred Qualifications:- Experience working in a multinational company or supporting multi-country People processes.- Proficiency in additional APAC languages is a plus (Mandarin, Japanese, Bahasa).- Continuous improvement mindset and experience with Lean/Agile practices. (ref:iimjobs.com)
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Gurugram, India Kantar Full timeJob Description We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Role Summary We are seeking an experienced People Services Specialist to support our People operations across the Asia-Pacific (APAC) region....
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