People Operations Specialist

About Kantar:-

Kantar is the worlds leading marketing data and analytics business and an indispensable brand partner to the worlds top companies, including 96 of the worlds 100 biggest advertisers.

We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets.

Role Overview

We are seeking a proactive and knowledgeable People Services Team Member to join our Skale 60 team. This role is responsible for delivering both strategic and operational HR support, ensuring excellence in service delivery, systems management, and employee relations. The ideal candidate will have hands-on experience with Workday and ServiceNow, a solid understanding of HR policies and practices, and familiarity with employment practices across APAC markets.

Key Responsibilities

• Act as a first point of contact for employee queries via ServiceNow, ensuring timely and accurate resolution.
• Maintain and update employee records in Workday, ensuring data accuracy and compliance.
• Support HR processes including onboarding, offboarding, job changes, and leave management.
• Assist in managing employee relations cases, including investigations, performance management, and conflict resolution.
• Collaborate with HR Business Partners and local HR teams to support people initiatives and ensure alignment with regional practices.
• Provide insights and data from Workday to support HR decision-making and reporting.
• Monitor and manage service requests and cases in ServiceNow, ensuring SLAs are met.
• Contribute to policy reviews and updates, ensuring compliance with APAC employment legislation.
• Support continuous improvement of HR processes and service delivery standards.

Required Skills & Experience

• Experience working with Workday and ServiceNow in an HR or People Operations environment.
• Strong understanding of employee relations and case management.
• Familiarity with HR practices and employment laws across APAC markets.
• Fluency in English is required; proficiency in one or more APAC languages (e.g. Japanese, Korean, Bahasa) is highly desirable.
• Excellent communication and stakeholder management skills.
• Ability to handle sensitive information with discretion and professionalism.
• Detail-oriented with strong organisational and time management skills.
• Comfortable working in a fast-paced, service-oriented environment.

Preferred Qualifications

• Degree or diploma in Human Resources, Labour Law.
• Certification or training in Workday or ServiceNow is a plus.
• Experience 5 to 8 years.
• Exposure to HR work in a regional or global context and in a shared services or HR operations environment.

What We Offer

• A collaborative and inclusive team culture.
• Opportunities for professional development and career progression.
• Access to modern HR tools and systems.
• Flexible working arrangements.
• Exposure to regional HR practices and global HR strategy.

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And if we combine the expertise of our people with the latest AI technology, we can really help brands discover some amazing insights.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way works for them. We encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager