Easyrewardz - Senior Manager - Customer Success - IIM

2 days ago


Gurugram, India EasyRewardz Software Services Private Limited Full time

Responsibilities:- Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.- Must have deep understanding of the P&L levers in the BFSI domain- Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty. Define Business Cases & Loyalty Program Constructs for BFSI Clients- Manage budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.- Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.- Must build strong connections in the BFSI domain & leverage the network to grow the vertical with offering CX solutions to new Clients- Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.Experience & Skills:- 10 years+ Experience- Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chainQualification & Working Experience:- BE/B.Tech with MBA -from a Tier 1 institute- 10 years of working experience. (ref:iimjobs.com)



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