Easyrewardz - Customer Success/Key Account Manager - BFSI

2 days ago

Gurugram, India EasyRewardz Software Services Private Limited Full time

Key Account - Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought.- Must have deep understanding of the P&L levers in the BFSI domain.- Should engage with the BFSI clients on their Business KPIs that could be influenced through Loyalty. - Define Business Cases & Loyalty Program Constructs for BFSI Clients- Manage budgets and revenue targets. - Ensure all matters related to collections are conducted in a timely manner.- Maximize revenue potential for the organization through the client partnership. Tap on cross-sell / upsell opportunities with existing Clients.- Must build strong connections in the BFSI domain & leverage the network to grow the vertical with offering CX solutions to new Clients Liaison directly with the client, including when required with the senior management.- Convey progress on the account including presenting to the client periodically on achievements and growth. Table recommendations that evangelize the program growth story.- Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.Experience & Skills- 5 years+ Experience- Strong knowledge of loyalty, CRM and/or marketing strategy preferably in BFSI/Payments chain. - Have an Eye for detail and very strong execution and operational skillsTravel Yes, 50% of the time (Visit to Client office for F2F meetings) (ref:iimjobs.com)

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