Key Account Manager

Job Description Position: Key Account Manager Location: India (Remote) Employment Type: Full Time Schedule: Monday to Friday, Day Shift Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms for BFSI, insurance, logistics, and industrial enterprises to drive efficiency, insight, and compliance. Our product suite includes Auriga for conversational AI, Collatio for document intelligence, and Concentio for cognitive IoT and operational intelligence. These platforms help clients convert complex, fragmented data into actionable enterprise intelligence. We are looking for a Key Account Manager to own and grow strategic customer relationships, maximize account value, and position Scry AI as a long-term transformation partner. Role Overview As a Key Account Manager at Scry AI, you will be responsible for managing a portfolio of high-value enterprise customers. You will work closely with CXOs, business heads, and operational leaders to understand their priorities, drive adoption of Auriga, Collatio, and Concentio, and identify expansion opportunities. This role demands strong relationship-building skills, commercial acumen, and a consultative approach to selling AI-led solutions. Key Responsibilities Account Ownership and Relationship Management - Act as the primary point of contact for key enterprise accounts across BFSI, insurance, logistics, and industrial sectors - Build strong, trust-based relationships with decision-makers and influencers at multiple levels (business, IT, operations) - Conduct regular check-ins, QBRs, and strategic reviews to align on goals, outcomes, and roadmap Growth, Retention, and Commercial Management - Develop account plans with clear revenue, retention, and expansion objectives - Identify and close upsell/cross-sell opportunities across Scry AI's product suite - Own renewals and commercial discussions in collaboration with leadership and finance Solution Consulting and Adoption - Deeply understand client use cases, processes, and KPIs to position Scry AI solutions effectively - Coordinate with product, solutioning, and delivery teams to design and execute successful implementations and pilots - Drive user adoption and value realization by ensuring the right training, enablement, and success metrics are in place Internal Coordination and Escalation Management - Represent the voice of the customer internally and ensure timely resolution of issues or escalations - Collaborate with product teams to share feedback, feature requests, and insights from key accounts - Work closely with marketing and sales to develop case studies, references, and advocacy from satisfied customers Reporting and Forecasting - Maintain accurate records of account activities, opportunities, and forecasts in the CRM - Track and report on key account health indicators, including usage, satisfaction, and risk signals - Provide regular updates to leadership on account performance, risks, and growth opportunities Required Qualifications and Skills - 4+ years of experience in key account management, enterprise sales, or customer success, preferably in B2B tech or SaaS - Proven track record of managing and growing strategic accounts with complex deal cycles - Strong consultative selling skills and experience engaging senior stakeholders (CXO, business heads, IT leaders) - Comfortable discussing data, workflows, and business outcomes in domains like BFSI, insurance, logistics, or operations - Experience working with CRM tools (e.g., HubSpot, Salesforce, Zoho) and basic reporting in Excel/Google Sheets - Excellent communication, negotiation, and stakeholder management skills Our Ideal Candidate - Thinks like a strategic partner to customers, not just an account manager - Is proactive about identifying value, expansion opportunities, and risk in their accounts - Can translate AI capabilities into business outcomes and ROI for different stakeholders - Balances relationship-building with disciplined pipeline management and forecasting - Is excited to help enterprises scale AI adoption using platforms like Auriga, Collatio, and Concentio If this role interests you, follow our page to stay updated on more job opportunities and to see how Scry AI partners with leading enterprises to deploy secure, scalable AI solutions.