Customer Care Officer
4 weeks ago
Key Responsibilities:
- Handle Toll Free number and PIN customer care e mail.
- Handle dealer and customer calls professionally and empathetically.
- Respond to inquiries regarding services and warranty policies.
- Guide customers through troubleshooting steps and product usage.
- Resolve first level complaints and escalate unresolved issues when necessary.
- Maintain and update customer records in CRM systems.
- Support in warranty data punching in AS400 payment systems.
- Dealer and Distributor weekly calling and doing regular surveys as and when required.
- Follow call centre protocols and quality standards.
- Maintain records of customer interactions and transactions.
Key Requirements:
- A bachelor’s degree or equivalent qualification is preferred.
- Proven experience in a customer service role (4-5 years preferred).
- Excellent communication skills in (English, Hindi) – both written and verbal.
- Multilingual proficiency is a plus.
- Strong problem-solving abilities and a positive attitude.
- Ability to multitask, prioritize, and manage time electively.
- Flexible to handle cross functional assignments.
- Familiarity with CRM systems and practices is an advantage.
- Empathy and patience when dealing with difficult customers.
- Ability to work in a team as well as independently.
- Ability to remain calm and professional under pressure
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