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Relationship Manager

2 months ago

Kannur, India Chai Point Full time

At Chai Point (Mountain Trail Foods Pvt Ltd.), we’re looking for individuals who want to discover their purpose, provide them with opportunities to find explore and strengthen their skills, while still having a lot of fun and bonhomie.


Role: The Relationship Manager will be responsible for taking care of the complete life cycle of Corporate Customers availing Chai Point Brewing Solutions.



Responsibilities:


  • Managing the complete lifecycle of the Customer to deliver a delightful experience.
  • Finding new growth opportunity from the existing clientele like deployment of Chai Point brewing solution at their upcoming & existing locations.
  • Educating customers about the new products getting added.
  • Understanding Customer issues and resolving the same by coordinating with different departments.
  • Co-ordinating with the Finance team on Invoicing, Payments & reconciliation.
  • Always keep DSO (Days of Sales outstanding) under 45 days.
  • Taking care of customer requirement.
  • Maintain Customer satisfaction score.
  • Expedite solution of customer problems and complaints to maximize satisfaction
  • Co-ordination with internal team to deliver the best experience.
  • Visiting all the clients regularly


Exposure:


  • Working directly with large global accounts across India
  • Exposure of connecting with the HR & admin Heads of organizations with Regional & National presence
  • Interaction with CFO, Finance controller & other leaders of the Finance team at the client end.
  • Working closely with different department heads and teams.
  • Exposure towards process improvement



Must Have:


Large Account handling experience

Excellent communication skills

Excellent Interpersonal Skills

Minimum 4+ Years B2B Sales & Relationship Management experience

Should have experience of managing multiple simultaneous accounts &clients.

Ability to multi-task, prioritize, and manage time effectively

Experience of handling Invoicing dispute and Payment follow through.

Willing to be on field